PhonePe Service Quality Questionnaire

Dear Participant,

Thank you for participating in this survey. This questionnaire is part of an academic assignment to measure the service quality of the PhonePe app. Your feedback is highly valuable. Please rate your level of agreement with the following statements based on your personal experience. Your responses are confidential.

Instructions: Please use the scale from 1 Star (Strongly Disagree) to 5 Star (Strongly Agree) for each statement.

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What is your age group? *
PhonePe uses modern, up-to-date technology.   *
Strongly Disagree
Strongly Agree
The PhonePe app is visually appealing and has a clean design. *
Strongly Disagree
Strongly Agree
The app's design and branding look professional. *
Strongly Disagree
Strongly Agree
The appearance of the PhonePe app is appropriate for a financial service.   *
Strongly Disagree
Strongly Agree
PhonePe completes transactions within the promised time-frame.   *
Strongly Disagree
Strongly Agree
When I have a problem, PhonePe is helpful and reassuring. *
Strongly Disagree
Strongly Agree
PhonePe is a dependable service. *
Strongly Disagree
Strongly Agree
PhonePe provides its services consistently and accurately. *
Strongly Disagree
Strongly Agree
PhonePe maintains an accurate transaction history. *
Strongly Disagree
Strongly Agree
PhonePe's customer support tells me exactly when my issue will be resolved. *
Strongly Disagree
Strongly Agree
Customer support from PhonePe is always prompt. *
Strongly Disagree
Strongly Agree
The support team is always willing to help me. *
Strongly Disagree
Strongly Agree
The support team is never too busy to respond to my requests. *
Strongly Disagree
Strongly Agree
I find PhonePe's customer support team to be trustworthy. *
Strongly Disagree
Strongly Agree
I feel safe and secure when making transactions through PhonePe. *
Strongly Disagree
Strongly Agree
The customer support team at PhonePe is always polite. *
Strongly Disagree
Strongly Agree
PhonePe gives me individualized attention when I need help. *
Strongly Disagree
Strongly Agree
When I contact support, the employee gives me personal attention. *
Strongly Disagree
Strongly Agree
The support team understands my specific needs. *
Strongly Disagree
Strongly Agree
I believe the support team has my best interests at heart.
Strongly Disagree
Strongly Agree
Clear selection
PhonePe provides customer support at hours that are convenient for me. *
Strongly Disagree
Strongly Agree
Would you recommend PhonePe to others? *
Strongly Disagree
Strongly Agree
Submit
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