2021 Photo Corrections for SSP
On behalf of our lab and all of us at Shooting Stars, please accept our sincere apologies for the extremely delayed photo delivery and multitude of errors this season. Your league was the one of the first to go through our new lab after our last lab unexpectedly closed down a week into the season. In a normal world, months are spent setting up details of production and workflow to ensure all runs smoothly but in your case, this was all being worked through in real time. Due to the volume of corrections and in an effort to streamline corrections as quickly and accurately as possible, we are asking all corrections go through this simple form.
If you are missing any of your photos or have a correction needed other than the composite, please let us know.
If there are corrections needed on your composite - whether you are missing players or have players included by mistake - please let us know. We will reply to you with instructions on how to submit changes and you will be given an opportunity to proof your composite before replacements go to print. Please note that composite corrections will be made for the entire team and your parents do not need to contact us regarding their composites.
**Coaches only, please send corrections to the composite**
ISSUES WITH YOUR DIGITAL DOWNLOAD CODE?
If you previously received a Digital Download Access Code that was not working, please try again. Those codes have all been corrected internally and a new code should not be needed. If that is not the case, please use this form.
Thank you so much for your patience and understanding. We can and will do better next year.
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Please let us know what we can help with. Check all that apply.
(1) Missing photos - individual player and/or buddy
(2) Missing photos - entire team
(3) Order correction - individual player
(4) Order correction -- Composite Image Mate
(5) Follow up on outstanding correction or missing photos
If this is for an individual or buddy photo order, provide your 'Order ID'. TIP: Search your inbox for subject line, "Your Photo Order for [League Name]".
If applicable, provide your 'Player Name'.
Your Mailing Address
A copy of your responses will be emailed to the address you provided.
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