The Customer Relations Representative in Addis Ababa will be responsible for: - Managing the needs of customers of the Tropiq sourcing service seeking volumes of 100+ bags to full containers- Sales and contracting of purchased coffees- Planning travel to all producing regions in the country and accompanying customers to washing stations, mills and farms- Selecting coffees and running cuppings for visiting customers- Building and maintaining good relationships with suppliers and partners in Ethiopia- Gathering information from all existing and future supplying partners- Creating marketing content including coffee information sheets, harvest and container updates- Co-managing samples in the Lab.
The ideal candidate will have: - 2 - 5 years sales or customer service experience in a B2B environment- A network of higher volume specialty roasteries globally- Solid cupping skills- Willingness to commit to living in Ethiopia for at least two years- A strong commitment to high quality, traceable and transparent coffee- A structured and goal oriented approach to work- A customer-focused mindset- A willingness to solve and adapt to complex problems- Strong interpersonal and communication skills
Bonus skills and experience include: - Significant time spent in an African country- Lab, sample management and/or sample roasting- Proven writing, content creation, and social media skills
About Tropiq:Tropiq is a sister company of Nordic Approach (established 2011). We offer a sourcing service focused solely on high quality coffees from conscientious and committed producers. We value transparent trade, fair pricing, and direct relations with coffee producers. Our clients are some of the world’s most discerning and progressive coffee roasters.
Ethiopia is the cornerstone of our business. It is where our sister company Nordic Approach began working, where we have the strongest relationships, and where we have invested the most resources. It is the most intense and rewarding of all our origins, with a breadth of varieties, flavour profiles and processing styles yet to be explored.
What we offer: - Be part of a unique global movement to create relationships with farmers in producing countries and follow the product all the way to the end consumers. - Help shape and build a new company with an innovative business model that strives to broaden access to specialty coffee for both roasters and farmers. - Accelerate your coffee education with intensive experience in one of the world’s most challenging and rewarding coffee origins. - Be part of a diverse and international team of knowledgeable, passionate and experienced professionals with a mission to make a positive difference in the coffee industry.
The Customer Relations Representative will work from Addis Ababa. Salary based on experience and networks.