Thank You For Sharing - 3 Biggest Customer Service Challenges
Over the next few weeks we are going to completely re-do our website. It was been way too long! In order to make it as valuable as possible for you please tell us the top 3 things you want us to include.
Please select the three areas that are most important to you and reaching your casino customer service goals.
Please ONLY choose 3.
1 - Most Important
2 - Important
3 - Least Important
Reduce training time and cost
Better training - more interactive, fun and higher retention
Better casino reputation - Online reviews & Posts - Less rants and more raves!
Just better customer service
Clearer customer service goals and service standards
Improved team morale
Increase casino revenue - Better service means more visits and positive words of mouth
Reach customer service delivery goals
Mystery shop and customer service analysis
Improved “management” of customer service
Reduce stress around improving customer service & training
Creating a culture of service excellence
End the procrastination to improve customer service
Submit
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