Mattapan Tech Final Exam 03/17
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Your customer has a computer (named comp112) that has been infected by a worm. The worm has propagated to at least 30 other computers on the network. Which of the following tasks should be performed before attempting to remove the worm from the comp112 computer? *
1 point
One of your co-workers is attempting to access a file on a share located on a remote computer. The file's share permissions are set to allow the user full control; however, the NTFS permissions allow the user to have read access. Which of the following will be the user's resulting access level for the file? *
1 point
You are installing a 32-bit program on a 64-bit version of Windows 8. Where does the program get installed to? *
1 point
Which type of user account should be disabled to adhere to security best practices? *
1 point
You are working on a client computer and receive a message that says the trust relationship to the domain has been broken. Which of the following steps should be taken to resolve this problem from the client computer? *
1 point
At one of your customer's locations, two users share the same Windows 7 computer. The first user creates a document intended to be used by both users and then logs off the computer. The second user logs on and types the name of the document in the Start menu but the document cannot be found. Which of the following statements describes the problem? *
1 point
You are working with a virtual machine (VM) when you discover that it has been infected with malware. Which of the following will apply? *
1 point
You have been tasked with diagnosing a laptop that is experiencing heavy artifact corruption along with random loss of video during operation. Which of the following are the most likely causes to the problem? (Choose the best answer) *
1 point
You are configuring a friend's iPad. He needs to access his work e-mail. To do this, you require information from his IT Department. Which information should you ask for? *
1 point
You are installing Windows to a PC with a RAID card. All cables are connected properly, but the install DVD does not detect any hard drives. Which of the following tasks should be performed next? *
1 point
A customer tells you that it takes a long time to load the Windows desktop after logon. Which tool can help with this problem? *
1 point
Which of the following statements best describes hot to secure only physically unused network ports on a switch? *
1 point
Which command in Windows can initiate CHKDSK at boot time? *
1 point
A customer reports to you that a file shared on her computer for another user is not accessible to that third party. The customer says that the third party was given Allow rights for Read and Write access to the file. Which of the following could be a reason as to why the third party cannot access the file? *
1 point
By default, EFS files display in which of the following colors? *
1 point
Which Windows command can stop a single process from the command line? *
1 point
When dealing with Bluetooth, which of the following statements best describes the purpose of discovery mode? *
1 point
Of the following ways to manipulate a file, which can retain the file's NTFS permissions? *
1 point
In a SOHO wireless network, which of the following prevents unauthorized users from accessing confidential data? *
1 point
Which CP utility is best used to remove a Windows application? *
1 point
A user can no longer print from his computer to the default printer. While troubleshooting this issue, you learn that you can print a test page from the printer, and the printer's queue shows that the job is ready to print. Which of the following tasks should be performed next to resolve the situation? *
1 point
A customer reports to you that he cannot access the company FTP site. He says that he is using the IP address given to him: 86200.43.118. What is most likely the problem? *
1 point
Which of the following allows you to make phone calls and transfer data from your smartphone without the need for additional programs? *
1 point
Which command would display the contents of C:\Windows\System32\? *
1 point
Which of the following is the most commonly used file system in Windows? *
1 point
Which of the following is an Apple smartphone feature that enables data to be backed up to a remote location? *
1 point
When setting up a Microsoft Exchange mail account to synchronize with an iPhone, which of the following items can be configured to synchronize besides e-mail? (Choose the best answer) *
1 point
A computer has been infected with multiple viruses and spyware. Which of the following tasks should be performed before removing this malware? *
1 point
One of your customers has set up a perimeter firewall and has implemented up-to-date AV software. She asks you what else she can do to improve security. Which of the following will have the greatest impact on her network security? (Choose the best answer) *
1 point
You have been tasked with limiting computer access to certain users. Which of the following should be configured? *
1 point
You need to set up an alert that will be sent to an administrator when the CPU stays above 90 percent for an extended period of time. Which tool enables you to accomplish this? *
1 point
Which of the following enables a user to reset his password with a series of security questions that only he should know? *
1 point
You need to find out which Windows OS is running on a computer. Which command should be used? *
1 point
Which of the following can allow a hidden backdoor to be used by remote workstations on the Internet? *
1 point
Which of the following statements describe how to demonstrate professionalism when dealing with a customer? (Choose the best answer) *
1 point
Which of the following is an advantage of a PC-hosted virtual machine? *
1 point
A frustrated customer calls you about a PC that is not functioning properly. Which of the following questions should you ask of the user? *
1 point
You are configuring a SOHO wireless network for a customer. The customer wants only five authorized computers to connect to the network within a defined IP range. Which of the following should be configured on the router? (Choose the best answer) *
1 point
You previously installed a new application for a customer, adding three new services. Today, the customer informs you that the application will not start. You find out that one of the three new services has failed to start and manual attempts to start it fail. Where should you look next for information? (Choose the best answer) *
1 point
A computer you are troubleshooting keeps showing a message that says "low virtual memory." Where should you go to increase virtual memory? *
1 point
You are placing a computer back into service that has not been turned on in several months. It was health when taken out of service and boots quickly without any problems. Which of the following actions would be best practices to begin computer maintenance? (Choose the best answer) *
1 point
A user launches an application on an Android device. Once the software loads, the user reports that when turning the tablet to work the application in landscape mode, the software does not automatically adjust to landscape mode. Which of the following is the cause of the issue? *
1 point
Which of the following Operating Systems supports full usage of 8GB of RAM? (Choose the best answer) *
1 point
Which of the following is the best way to maintain data security for a mobile device that has been lost or stolen? *
1 point
Which of the following is part of the second step of the CompTIA A+ troubleshooting process: Establish a theory of probable cause? *
1 point
Your Windows XP Professional system fails to boot up. You suspect that the boot sector has become corrupted. You start the system using the set of boot disks and then launch the Recovery Console. Which command should you use to write a new boot sector into the system partition? *
1 point
You've just installed a software update, rebooted, and now your system experiences random crashes. Which utility should you use first to try to fix the problem? *
1 point
You suspect your system is failing to boot because of a corrupt master boot record. Which utility is the best to fix this? *
1 point
What command should you run to check and fix corrupt system files, DLLs and other critical files? *
1 point
You get a tech call from a distraught Windows 7 user who can't get into Windows. He says he has a Recovery CD from the manufacturer and plans to run it. What would you suggest? *
1 point
Which of the following points to a hardware or CMOS problem rather than an OS problem with a PC that won't boot? *
1 point
John's computer has an error that says bootmgr is corrupted. What tool can he use to fix this problem? *
1 point
What does Microsoft call the 32- or 64-bit installation environment in Windows 7? *
1 point
Ralph suspects a bad RAM stick is causing Windows to fail to boot. What default Windows tool can he use to check the RAM? *
1 point
Ellen tries to boot into Windows, but the computer crashes at the logon screen. What tool should she use first to try to fix the problem? *
1 point
Your friend Joe wants to add another hard drive to his computer. What should he check to make sure his system will support it? *
1 point
Which of the following is faster than RAM? *
1 point
You just installed more memory in your computer, but it's not recognized. Your friend suggests you upgrade your BIOS. What's the best way to do this? *
1 point
Your boss wants you to justify your suggestion to purchase solid-state drives? (Choose the best answer) *
1 point
Which of the following are communications devices for computers? (Choose the best answer) *
1 point
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