Mattapan Tech Final Exam 03/17
Your customer has a computer (named comp112) that has been infected by a worm. The worm has propagated to at least 30 other computers on the network. Which of the following tasks should be performed before attempting to remove the worm from the comp112 computer?
Run a full virus scan.
Disconnect the network cable from the computer.
Boot the system in Safe Mode.
Log the user of the system.
One of your co-workers is attempting to access a file on a share located on a remote computer. The file's share permissions are set to allow the user full control; however, the NTFS permissions allow the user to have read access. Which of the following will be the user's resulting access level for the file?
You are installing a 32-bit program on a 64-bit version of Windows 8. Where does the program get installed to?
C:\Program Files (x86)
Which type of user account should be disabled to adhere to security best practices?
You are working on a client computer and receive a message that says the trust relationship to the domain has been broken. Which of the following steps should be taken to resolve this problem from the client computer?
Update the BIOS using the latest version.
Reboot the PC as the domain will automatically rebuild the relationship.
Rejoin the computer to the domain.
At one of your customer's locations, two users share the same Windows 7 computer. The first user creates a document intended to be used by both users and then logs off the computer. The second user logs on and types the name of the document in the Start menu but the document cannot be found. Which of the following statements describes the problem?
The document is owned by the first user.
The document is encrypted.
The document is set to hidden.
The document is locked.
You are working with a virtual machine (VM) when you discover that it has been infected with malware. Which of the following will apply?
The host computer will delete the VM automatically.
The VM will crash and cause damage to the host PC.
The VM can be shut down with no harm to the host PC.
The host computer will quarantine the VM automatically.
You have been tasked with diagnosing a laptop that is experiencing heavy artifact corruption along with random loss of video during operation. Which of the following are the most likely causes to the problem? (Choose the best answer)
The BIOS is not set for proper video chipset temperature.
The BIOS is underclocking the video card.
Incompatible or untested video drivers were installed.
Video drivers were not installed directly from Windows Update.
The integrated system video chip is failing.
You are configuring a friend's iPad. He needs to access his work e-mail. To do this, you require information from his IT Department. Which information should you ask for?
Server and domain
Server and gateway
IP Address and DNS
IP Address and domain
You are installing Windows to a PC with a RAID card. All cables are connected properly, but the install DVD does not detect any hard drives. Which of the following tasks should be performed next?
Press FB when prompted.
Select the load driver.
Hit the refresh button to auto-detect the drives.
Enable PATA in the BIOS
A customer tells you that it takes a long time to load the Windows desktop after logon. Which tool can help with this problem?
System File Checker (SFC)
bootrec / fixmbr
Which of the following statements best describes hot to secure only physically unused network ports on a switch?
Power down the router when it is not being used.
Disable DNS on the network.
Disable the ports in the firmware.
Use DHCP addressing on the network.
Which command in Windows can initiate CHKDSK at boot time?
A customer reports to you that a file shared on her computer for another user is not accessible to that third party. The customer says that the third party was given Allow rights for Read and Write access to the file. Which of the following could be a reason as to why the third party cannot access the file?
The parent folder has explicit Deny rights set for the third-party user.
The parent folder likely has the archive attribute enabled.
The user forgot to share the parent folder and only shared the specific file.
The parent folder has explicit Allow rights set for the third-party user.
By default, EFS files display in which of the following colors?
Which Windows command can stop a single process from the command line?
When dealing with Bluetooth, which of the following statements best describes the purpose of discovery mode?
Disconnects all devices and connects the closest powered-on device
Allows a peripheral to be contacted by the mobile device
Allows two Bluetooth devices to connect to each other without a mobile device
Instructs the phone to seek out all nearby devices and connect to them
Of the following ways to manipulate a file, which can retain the file's NTFS permissions?
Moving the file to a new location on the same volume
Moving the file to another NTFS volume
Copying the file to another FAT32
Copying the file to a new location on the same volume
In a SOHO wireless network, which of the following prevents unauthorized users from accessing confidential data?
Enabling MAC filtering
Changing the SSID name
Reducing broadcast power
Which CP utility is best used to remove a Windows application?
Programs and features
A user can no longer print from his computer to the default printer. While troubleshooting this issue, you learn that you can print a test page from the printer, and the printer's queue shows that the job is ready to print. Which of the following tasks should be performed next to resolve the situation?
Reinstall the print drivers
Delete the job and resubmit it
Reset the printer
Restart the Print Spooler service
A customer reports to you that he cannot access the company FTP site. He says that he is using the IP address given to him: 86200.43.118. What is most likely the problem?
The FTP program is not working
Port 21 is blocked
This is an invalid IP address
The FTP site is down
Which of the following allows you to make phone calls and transfer data from your smartphone without the need for additional programs?
Which command would display the contents of C:\Windows\System32\?
System information tool
Which of the following is the most commonly used file system in Windows?
Which of the following is an Apple smartphone feature that enables data to be backed up to a remote location?
When setting up a Microsoft Exchange mail account to synchronize with an iPhone, which of the following items can be configured to synchronize besides e-mail? (Choose the best answer)
Global address list
A computer has been infected with multiple viruses and spyware. Which of the following tasks should be performed before removing this malware?
Run the CHKDSK /R command
Run Windows Update
Disable System Restore
Disable network cards
One of your customers has set up a perimeter firewall and has implemented up-to-date AV software. She asks you what else she can do to improve security. Which of the following will have the greatest impact on her network security? (Choose the best answer)
Use strong passwords
Conduct a daily security audit
Install additional antivirus software
Assign security rights based on job roles
You have been tasked with limiting computer access to certain users. Which of the following should be configured?
Local Security Policy
You need to set up an alert that will be sent to an administrator when the CPU stays above 90 percent for an extended period of time. Which tool enables you to accomplish this?
Which of the following enables a user to reset his password with a series of security questions that only he should know?
You need to find out which Windows OS is running on a computer. Which command should be used?
Which of the following can allow a hidden backdoor to be used by remote workstations on the Internet?
Which of the following statements describe how to demonstrate professionalism when dealing with a customer? (Choose the best answer)
Leave documentation to the customer
Meet expectations that the customer sets for you
Retain a chain of custody
Avoid being judgmental
Which of the following is an advantage of a PC-hosted virtual machine?
It reduces the amount of RAM required on the host PC.
It reduces the amount of physical hardware required.
It reduces the amount of CPU required on the host PC.
It reduces the amount of training required for employees.
A frustrated customer calls you about a PC that is not functioning properly. Which of the following questions should you ask of the user?
"What were you doing when the computer crashed?"
"Don't use that computer until it's fixed."
"What was the last thing you did before the computer stopped functioning properly?'"
"What was the last thing that occurred before the computer stopped functioning properly?"
You are configuring a SOHO wireless network for a customer. The customer wants only five authorized computers to connect to the network within a defined IP range. Which of the following should be configured on the router? (Choose the best answer)
You previously installed a new application for a customer, adding three new services. Today, the customer informs you that the application will not start. You find out that one of the three new services has failed to start and manual attempts to start it fail. Where should you look next for information? (Choose the best answer)
Log files for the new application
A computer you are troubleshooting keeps showing a message that says "low virtual memory." Where should you go to increase virtual memory?
System > Advanced
System > Remote
System > Hardware
System > System Restore
You are placing a computer back into service that has not been turned on in several months. It was health when taken out of service and boots quickly without any problems. Which of the following actions would be best practices to begin computer maintenance? (Choose the best answer)
Run an AV scan
Defragment the hard drive
Configure the firewall
Run Windows updates
Run AV updates
A user launches an application on an Android device. Once the software loads, the user reports that when turning the tablet to work the application in landscape mode, the software does not automatically adjust to landscape mode. Which of the following is the cause of the issue?
The auto-adjust setting is not enabled in the operating system.
The application was not developed to react to changes to the gyroscope.
The tablet is running low on power and disabled landscape mode.
The user did not switch the tablet to landscape mode.
Which of the following Operating Systems supports full usage of 8GB of RAM? (Choose the best answer)
Windows 7 Home Premium x64
Windows 8 32-bit
Windows 8.1 Pro 64-bit
Windows 7 Professional x86
Windows Vista Home Premium x86
Which of the following is the best way to maintain data security for a mobile device that has been lost or stolen?
Login attempt restrictions
Which of the following is part of the second step of the CompTIA A+ troubleshooting process: Establish a theory of probable cause?
Question the user.
Question the obvious
Test the theory to determine cause.
Establish a plan of action
Your Windows XP Professional system fails to boot up. You suspect that the boot sector has become corrupted. You start the system using the set of boot disks and then launch the Recovery Console. Which command should you use to write a new boot sector into the system partition?
You've just installed a software update, rebooted, and now your system experiences random crashes. Which utility should you use first to try to fix the problem?
Automated system restore
You suspect your system is failing to boot because of a corrupt master boot record. Which utility is the best to fix this?
Automated system restore
What command should you run to check and fix corrupt system files, DLLs and other critical files?
You get a tech call from a distraught Windows 7 user who can't get into Windows. He says he has a Recovery CD from the manufacturer and plans to run it. What would you suggest?
Reinstall Windows by using a Windows 7 disc.
Run the Recovery CD to restore the system.
Run the Recovery CD to return the system to the factory-installed state.
Try to get the computer to boot into Safe Mode.
Which of the following points to a hardware or CMOS problem rather than an OS problem with a PC that won't boot?
A black screen with the error message "invalid boot disk."
A black screen with the error message "Invalid BCD"
A black screen with the error message "Invalid BOOT.INI"
A black screen with the error message "NTLDR Bad or Missing"
John's computer has an error that says bootmgr is corrupted. What tool can he use to fix this problem?
What does Microsoft call the 32- or 64-bit installation environment in Windows 7?
Ralph suspects a bad RAM stick is causing Windows to fail to boot. What default Windows tool can he use to check the RAM?
Windows RAM Diagnostic Tool
Windows Memory Diagnostic Tool
Ellen tries to boot into Windows, but the computer crashes at the logon screen. What tool should she use first to try to fix the problem?
Reboot the PC, Press f8 to open WinRE, and select Safe Mode.
Boot to the Windows DVD, get to WinRE, and run Startup Repair
Reboot the PC, press f8 to open the advanced startup options menu, and select safe mode.
Boot to the Windows DVD, get to WinRE, and type clean at the diskpart prompt
Your friend Joe wants to add another hard drive to his computer. What should he check to make sure his system will support it?
Which of the following is faster than RAM?
None of the above.
You just installed more memory in your computer, but it's not recognized. Your friend suggests you upgrade your BIOS. What's the best way to do this?
Order a new BIOS chip from the memory manufacturer.
You can't upgrade a BIOS.
Flash the BIOS.
Order a new BIOS chip from the motherboard manufacturer.
Your boss wants you to justify your suggestion to purchase solid-state drives? (Choose the best answer)
Cheaper than HDDs
Quieter than HDDs
Faster than HDDs
Generate less heat than HDDs
Which of the following are communications devices for computers? (Choose the best answer)
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