Uber integration: Tech Support Request
Hello Partner!

Thanks for reaching out to our support team. We are here to help you with your technical queries regarding Uber's two main API products: Uber Eats and Uber Direct.

Uber Eats:
This includes getting help with troubleshooting integration related issues, integration configuration issues and general workflow/integration questions.
Please direct any queries related to brand/location onboarding status(es) to either the merchants Account Manager, or to the Eats restaurant support team (restaurants@uber.com)

Uber Direct
This technical support request form covers all technical aspects of the API, including Webhooks and general troubleshooting assistance and any feature implementation guidance. The support covers all technical aspects of the API, including Webhooks and general troubleshooting assistance and any feature implementation guidance.

BEFORE YOU SUBMIT A REQUEST
  1. Please refer to the guides/documentation on our Uber Developer site prior to submitting a request. Uber Eats Uber Direct
  2. If you work with an integration or POS provider, please ensure that you reach out to their respective support team directly for assistance - they in turn (and if needed) would reach out to the Uber technical support team.
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Email *
Are you the integration owner? *
I.e. Developer (not store/brand owner)
If you are a merchant/store/brand owner, your issue would need to be investigated at by your integrator (i.e. POS Provider, Aggregator, your development team).
Integration Name *
Information or name to identify who the request is for. This could be the POS or aggregator name, or brand name where applicable.
Client ID
Also known as the application ID. This is the ID used to make API calls to Uber.
Specifying this helps us identify you and resolve your request quicker
Product *
Uber Eats is our Marketplace where you list your store and items.
Uber Direct is our delivery service.
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