FPI Customer Satisfaction Survey Form
We greatly value your opinion.

By filling out this survey, you can help us to better serve you, the customer.
We are interested in your honest opinion. Your survey responses will remain confidential.
Company Name *
Full Name *
Position *
Your Business Email *
WhatsApp Number/ Wechat Number / Line ID / Others Social Media *
Kindly inform us for a faster response between our sales department and you.
Quality *
Likert scale from 1 to 5  : 1- Poor, 2- Fair, 3 – Good 4- Very good 5- Excellent.
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2
3
4
5
Quality of Product
Quality of Packaging
Loading and stacking method
Any comment or suggestion for quality are welcome ?
Problem with product *
Likert scale from 1 to 5 : 1- Poor, 2- Fair, 3 – Good 4- Very good 5- Excellent.
1
2
3
4
5
Durability of Product
Appearance and Fitting
Any comment or suggestion for problem with product are welcome ?
Warranty (Claim) *
Likert scale from 1 to 5 : 1- Poor, 2- Fair, 3 – Good 4- Very good 5- Excellent.
1
2
3
4
5
Replacement
Discount
Any comment or suggestion for warranty (claim)
Delivery Performance *
Likert scale from 1 to 5 : 1- Poor, 2- Fair, 3 – Good 4- Very good 5- Excellent.
1
2
3
4
5
Time taken to complete the order and delivery
Correct shipping document
Time taken to provide shipping document
Any comment or suggestion for delivery performance are welcome ?
Customer Complaint *
Likert scale from 1 to 5 : 1- Poor, 2- Fair, 3 – Good 4- Very good 5- Excellent.
1
2
3
4
5
Response time from our sales (Enquiry/Order/Quality
Follow up after the sales
Any comment or suggestion for customer complaint are welcome ?
If any, please specify new or old models you wish are available at FPI? (If none, please type none) *
If any, please specify any other product you wish are available at FPI? (If none, please type none) *
Any other comments or suggestion are welcome?
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