Test Your Knowledge on Sales and Customer Service
This is a short knowledge check on what we have learned on this topic of Selling and Customer Service
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Family Name, First Name *
Please answer all items honestly based on how you understand the concepts and ideas presented to you. Take note of your score ratings below. Good luck!
Rating
100-95 Excellent
94-85 Above Average
85-80 Average
79-75 Fair
74 Poor
1. What are the different ways to gaining a prospect? (Check that applies) *
10 points
Required
2. What are the three things to consider in prospecting? *
10 points
3. What is the selling approach that wants customers to pay for the product right now because the product is gone tomorrow? *
10 points
4. What is the selling approach where the seller builds up a relationship of trust with the buyer, using technical experience or certification to analyze problems and offer solutions? *
10 points
5. Sales presentation where it is highly customized. *
10 points
6. How do you respond to objections based on product or service misconception? *
10 points
7. How do you respond to objections based on valid and real objections? *
10 points
8. How do you respond to objections based on mistrust on product or service? *
10 points
9. How do you handle objections based on disinterest? *
10 points
10. How do you handle objections based on smokescreen? *
10 points
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