BORANG MAKLUM BALAS KEPUASAN PELANGGAN PPKPK/ CLIENT'S SATISFACTION FEEDBACK FORM

MAKLUMAT PELANGGAN
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    MAKLUMBALAS KEPUASAN PELANGGAN

    Sila tandakan tahap kepuasan anda mengikut skala yang diberikan : 1-Tidak Memuaskan/Not satisfied 2-Memuaskan/Satisfied 3-Sederhana/Average 4-Baik/ Good 5-Sangat Baik/ Excellent
    Bersifat mesra (Friendly)
    Menggunakan bahasa yang sopan (Polite)
    Berusaha untuk memudahkan pelanggan (Customer-oriented services)
    Berkemahiran dan cekap menjalankan tugas (Skillful and efficient)
    Memberi penjelasan yang tepat (Informative)
    Cepat dan responsif (Quick and responsive)
    Menepati masa (On time)
    Sedia menerima pandangan dan kritikan pelanggan (Openness to suggestions and criticisms)
    Tindakan susulan ke atas permohonan/aduan (Follow up action on application/ complaints)
    Permohonan/Aduan diproses dengan cepat (Swift action on application/ complaints)
    Memberi layanan sama rata (Equal and fair treatment/ service)
    Bijak mengawal emosi (Able to control emotion)
    Persekitaran pejabat (Office's environment)
    Kemudahan yang disediakan (Facilities provided)
    Ruang Menunggu (Waiting Room/Space)
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