Our Policies
What is included with the session fee?

The session fee covers 15 or 30 minutes of shooting time at one predetermined location.
The session fee allows you one outfit during your session time.
The session fee includes up to 5 or 8 finished images depending on what package you order.
The session fee includes digital access to photos once they are completed.
The deposit is non-refundable.

Who may/is required to attend the portrait session:

We require that a parent or legal guardian accompany all minors to their session.
Immediate family is welcome to attend the portrait session.

Personal camera policy.
You may take behind-the-scenes photographs with your phone as long as the photographer clearly appears in all images that you take (and share on social media).

Policy on rescheduling sessions and appointments:

You may reschedule either your session date one (1) time for no additional fee, provided that you contact the studio at least 48 hours prior to your scheduled appointment.
If you choose to reschedule your session prior to being photographed, you may use 100% your session fee towards a future session fee that occurs within 6 months of your original scheduled date.
If you need to reschedule an additional time, or if notice is received less than 48 hours prior to the scheduled appointment, there will be a service fee of $50 due at the time of rescheduling for each rescheduled appointment.

Late/cancellation policy:

If you choose to cancel your portrait session prior to being photographed and do not wish to reschedule a future session, you will forfeit 100% of your original non-refundable session fee.
You must be on time, if you are more than 15 minutes late we reserve the right to cancel your appointment.
Some appointments are scheduled back to back so we ask that you do not come 15 minutes early to your session as to respect the privacy of other clients.
We reserve the right to charge accordingly if the session you book exceeds the amount of time. We allow up to 10 minutes over before we start charging you extra, we have kids so we understand when they will not cooperate but if you are one of those types who think we will not charge extra just because you want to take more photos, keep in mind we will bill you accordingly.

Wiggly Kid Clause:

Parents, it is your responsibility to keep your children under control during the session. If your child chooses to constantly act up and be disrespectful, we will have no other choice but to stop the session. If the session is stopped due to this reason, there will be no refunds! Also, please keep watch of your children around lighting, backdrops, etc. We appreciate the playful nature that children possess. However, playing with the equipment is not permitted due to safety and cost reasons. Thank you!

Order delivery policy:

No portion of the order may be received until the entire order has been paid in full. There are no exceptions.

Graphic design/merchandise policies (i.e. books/albums, announcements, t-shirts, mugs, blankets, etc.):

Additional surcharge for graphic designing/merchandise will be added to your order if you request graphic designing.
We use TeePublic for all of our merchandise exclusively, if you want to order merchandise with your photos please make sure you check that box on our form, otherwise, we will not upload it to the site and you will not have permission to upload it anywhere else for merchandise. By signing this you agree not to use any other merchandise site, including any stores, online or physical, that offer personalized merchandise (ie, Walmart, CVS, Walgreens, Sam’s).

Image presentation policy:

While the artist may photograph several images of you during the session, only the best images that tell your full story as determined by the artist will be presented at the in-person sales appointment.
The artist has carefully selected the best images of the highest quality and removed any duplicate or similar images (as well as any images that are not up to standards). No additional images will be presented.

Digital file policy:

All digital files that you purchase are for web-sharing use only.
Digital images may not be reproduced or printed in any form, except by the photographer.
Digital images may not be cropped or altered in any way.

Delivery of final products:

Please allow up to 2-4 weeks for your order to be completed.

What forms of payment do you accept?

All orders must be paid for in full at the time of ordering. Acceptable forms of payment include cash, credit card (Visa, Mastercard, American Express).

All Sales Final:

Due to the custom nature of this work, all sales are final. No substitutions, exchanges or refunds are available after placing your order.

Right of Refusal:

All policies set forth by Bruce Henry Originals LLC have been implemented to provide all clients with the best possible service and the best possible price. The points outlined in this document are non-negotiable. If there are any policies with which you (the client) cannot comply, perhaps Bruce Henry Originals LLC is not the right photographer for you. If you do not feel comfortable, please speak up, the session will be stopped immediately, photos deleted and only the non-refundable deposit will be kept. If you feel uncomfortable, please let any parties involved at the time know you're uncomfortable, and not after the fact to outside third party's. Failure to speak up at any point in the whole process can result in you being held legally responsible for the reputations of said action. Please treat us with the respect we deserve, and we will show you the same courtesy. If for any reason, we do not feel able to provide you with the services you require, another photographer may be recommended. Bruce Henry Originals LLC reserves the right to refuse service to any client who knowingly and intentionally disregards any of the aforementioned policies. If you have any questions about these policies, please don’t hesitate to ask.

Liability waiver:

Client agrees to hold harmless Bruce Henry Originals LLC and our employees in any dispute regarding any event where the client and/or their family or friends should become injured during the session or on the premises of the agreed-upon location. The client also agrees that Bruce Henry Originals LLC and our employees will not be held accountable for loss or damage of any personal property during their session, or while they are on the premises of the agreed-upon location.

Copyright policy:

The US Copyright Act protects professional photographers by granting them the exclusive reproductive rights to all images they produce. Violations include, but are not limited to, making physical copies of digital or print images, scanning images, printing images from home or at any physical or online printing company, and screenshotting or downloading images from our website (without prior written consent from the photographer).
Please understand that we take our service to you as a professional very seriously, and you have hired us for our quality, artistry, expertise, and reputation. In order to protect our reputation and the quality of work that we provide to our clients, we must maintain full control over the printing and quality of the presentation of the images, as well as all forms of reproductions of these images.
Do you understand there is a non-refundable deposit? *
Do you agree to speak up if you are uncomfortable in any way and understand that the photoshoot will stop, all photos taken will be deleted and the non-refundable deposit will be forfeited? *
Have you read and agreed to the policies outlined above? *
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