Student Technology Issues Form
Students, if you are having troubles with your laptop, please fill out the form below. Parents, if you are filling out the form for your student please use an email address we can reach you instead of your student's email address. Please make sure to check your email regularly after filling out the form as we will contact you with further instructions to get your device fixed.
REMINDER - computers for grade 4-8 are blocked from all websites from 9PM-6AM. If you are seeing a GoGuardian block page, go to your web address bar and type in chrome://restart. This will reset your Chrome browser and should then allow you to access websites normally.
BEFORE YOU FILL OUT THE FORM --- If your computer is not turning on or charging, please follow the troubleshooting steps below and see if that resolves your issue. If your computer is still not working after following these steps, fill out the form and we will contact you.
First thing, when you plug the computer in to charge, does the charge light on the left side of the computer turn on? What color is the light (red, orange, green)? If it's red, is it a solid red light, or does it continuously blink red? If it's solid red (it may blink once right after plugging it in, but then stays solid red), leave the charger connected to the computer for a while and it should eventually turn on....if it doesn't turn on after waiting for 15-20 minutes, it probably isn't going to turn on at this point and you can move on to step 2.
If the charger light does not turn on or is blinking, unplug the charger from the wall and from your computer. Next, take the charger apart by unplugging the wall cord from the charger block. Leave it apart for about 10 minutes, and then put the charger cord back together. Try charging the computer again, checking for the charge light on the side of the computer in step 1.
If the charge light is on, is the power button light on? You can find this on the power button on the right side of the computer.
With the computer plugged in, hold down the refresh button (circle with an arrow above the 4 key), then press the power button one time and let go of both buttons. This should restart your computer and it may turn on at this point.
If it does power on, it will boot to one of two screens.
The first option is the normal login screen where you see your name and enter your password. If this happens, everything is good and you can stop here.
The second option is one where we will need to get your computer and do a quick reset for you. If you see the screen pictured below, let me know and we will need to set up a time to meet so I can get the reset done for you.
Issue or Concern
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This form was created inside of Pella Community School District.