Oberon Tech Help Form

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Have you tried troubleshooting the issue using the OMS Technology Guide? If not, go to https://bit.ly/techguideoms and see if you are able to troubleshoot your own issue. If you need help, please complete this form. We will help you as soon as we are able.

I DO NOT NEED TECH HELP, I NEED A DAY LOANER. CLICK HERE

Your Grade *

6th Grade

7th Grade

8th Grade

First name *

Last Name *

Student ID Number *

Asset Tag Number (Found on bottom of Device) JPS/ESR/ECF *

What is the problem? *

My screen is cracked

My screen is broken, but not cracked

My screen is separating from the case

My touchscreen is not working properly, but the screen is not broken.

My hinge is cracked/broken

My touchpad is glitchy and not clicking

My touchpad does not move my cursor/does not show my cursor

I am missing keys on my keyboard

My keys are not typing correctly

My audio is not working

My camera is not working

I cannot login to my device

I am unable to login to my platforms (Schoology/Google/Infinite Campus)

I cannot login to Clever

My internet is not connecting

It will not power on. I have charged it for 2 hours or more.

I have a lost/broken charger

I have a lost/broken case

I have a lost/stolen device

I am new to the school/district.

I am a returning student and turned in my device and am currently using a loaner (August Only)

Other:

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