Oberon Tech Help Form

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Have you tried troubleshooting the issue using the OMS Technology Guide? If not, go to https://bit.ly/techguideoms and see if you are able to troubleshoot your own issue. If you need help, please complete this form. We will help you as soon as we are able.

What Grade are you in? *

6th Grade

7th Grade

8th Grade

First name *

Last Name *

Student ID Number *

Asset Tag -Found on the bottom of your device

(JPS ____________)

What is the problem? *

Chrome OS Missing

Cannot Login to Device

Unable to login to platforms (Schoology/Google/Campus/Clever)

Unable to use a program (Peardeck, WeVideo,Kahoot,Flipgrid, etc.)

My internet is not connecting

I have a lost/broken charger

The audio/microphone/video is not working

The camera is not working

Will not charge/ not turning on. I've charged for at least 2 hours and the battery won't last.

My Screen is cracked

My Screen is broken, but the screen is not cracked

My Screen is popped out of the case

My hinge is broken

My case is broken or missing

My touchpad is glitchy/not working

My touchpad won't click or drag

My keyboard is glitchy/not working

My keyboard is missing keys

I have a lost/stolen device.

I am new to the school and need a device.

I am a returning student who turned device in for repair and has a loaner (August only)

Other:

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