Thanks for taking the time to help us improve YNAB! We read all bug reports individually, but please note that we may not respond to all the messages we get.
Are you reporting an issue with Bank Importing?
First, let's have you check our Status Page (link below) to see if there are any current import issues with your bank. If not, the fastest way to get support for Direct Import issues is to send us an email directly to
! Include your bank name and the URL you use to login.
What email do you use for your YNAB account?
If we have follow-up questions we'll send you an email. Please use the email associated with your YNAB account.
Please describe the issue you're running into.
Please describe your bug report in as much detail as possible!
Are you experiencing this issue on the web or mobile app?
Please select all that apply.
If you selected the web app...
Which browser are you using?
Did you get a chance to try our troubleshooting steps for the web?
If not, let's give it a try! Find instructions here:
If you selected the mobile app...
Are you on iOS or Android?
Which software version is installed on your device?
Did you get a chance to try our troubleshooting steps for the mobile app?
If not, let's give that a try now :) Instructions are listed here:
Do you have any screenshots or videos you think might be helpful to diagnose the issue?
Is there any other information that you'd like to share with us regarding this issue?
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