Effective Communication
This is the time to show what you learned from the Effective Communication video
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First Name *
Last Name *
1. What is the main objective of the Effective Communication video? *
10 points
Read the email below and respond to question 2
Hi Jenny
 
I went to a dry cleaners at lunch and they said it would cost £4 to remove the ketchup stains. If you could let me have the cash today, that would be much appreciated.
 
Thanks
 
Richard


2. Read the email above and determine what the subject line should be. *
10 points
3. It is important to remember that emails... *
10 points
4. When should you pick up the phone instead of sending an email?  (check all that apply) *
10 points
Required
Read the email below and respond to questions 5 & 6
5. What are some items in the email above that make this an unprofessional email? *
10 points
6. Why is it unprofessional to use all capital letters as shown in the email above? *
10 points
Read the email below and respond to questions 7 - 8
7. You just received the flammable email above, what should you do first? *
10 points
8. It is important to get the _________ before you respond to a flammable email. *
10 points
9. What should you do if you do not know how to respond to the flammable email above? *
10 points
10. T or F: You should always use reply all. *
10 points
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