Driveline Baseball Business Associate
Location: Kent, WA
Full Time
Wage: DOE, salary starting at $30,000
Benefits: Health Care, 10 days PTO

The foundation of our business is the relationships we build with our athletes and coaches. Driveline Baseball's success and future growth is predicated on furthering those relationships within the baseball community and communicating our methodology for training baseball players to the world.

In-gym and remotely, we get great results training athletes--but, for many of our prospective trainees and customers, our methods for developing pitchers are new and different.

We can only grow as fast as we can help resolve customers' questions about what is effective when it comes to baseball player development.

We need you. A smart, driven, empathetic listener who is looking to answer questions and solve problems.

Every day, you will help athletes along the journey of their baseball career, listening to how they approach their career and finding a best fit training program.

You'll work with coaches of teams to help them improve their players.

You will work internally to suggest better ways for us to run Driveline.

You will learn more about baseball development in 6 months here than in the last 6 years.

The structure of the business associate's job is straightforward:
-6-9 months of learning by doing: answering emails and phone calls, working in the warehouse, and getting to know our operations, athletes and customers better. Your day will be roughly 40 hours of front office and warehouse work.
-9-12 months of independent project work. Your week will be split between 1-2 independent projects you design and execute and front desk responsibilities (phone calls, emails, shipping and other administrative tasks).

Key Responsibilities:
-Answering questions from Driveline customers and trainees about program options, equipment and training methodology via email, phone, chat and social media.
-Suggesting new content that resolves pain points for current customers or prospective ones.
-Making phone calls and sending emails on behalf of Driveline for general media inquiries and to connect with potential customers and athletes.
-Collaborating with our content and research teams to make sure we continually produce content our customers need.
-Creating small amounts of content: updating blog articles and FAQs, creating short videos.

Job Requirements:
-Must be willing to work in Kent, Washington.
-Must be willing to commit to 18 months of consecutive work.
-Must be able to lift 40 pounds.
-Must be able to type over 40 words per minute.
-Experience communicating with customers
-Experience using or teaching Driveline's programs or products
-Experience solving problems independently
-Proficiency with Microsoft Office or Google Docs.

Preferred Qualifications:
-Excellent written and verbal skills. Should be able to comfortably interact with 9-year-old pitchers, professional athletes, high-level baseball coaches and parents.
-Experience managing Customer Relationship Manager software (Zendesk, etc).
-Experience creating quality customer experiences. You should love making other people happy.
-Fluent in Spanish, Japanese, Chinese, or Korean

Driveline Baseball is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws. For employees and applicants for employment who have disabilities, Driveline Baseball provides reasonable accommodation.
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