Customer Issue Form
THIS FORM IS NOT ABLE TO BE USED FOR CANCELATIONS. PLEASE USE THE BOOK.
Select Customer Type
Unlimited Wash Club Member
Customer First & Last Name
If this issue concerns a charge, please provide the first 5 & last 4 digits of the card that charged, separated by an 'X" "12345x4321". This will allow us to locate the transaction.
Customer Cell Phone
Describe the date & time of issue event(s) if this refers to a single transaction (not an automatic recharge).
RFID Fast-Pass # (xxxxx+xxxxxx)
Vehicle Year/ Make/ Model
Suspend Billing ($1/month to keep account active, will be refunded once billing is reinstated)
Explanation (why canceling, which plan to switch to, issue description)
Has the customer visited before with the same issue?
This is the first occurance
More than 3 times
Describe what the customer says happened during previous visits. What did the employee do?
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This form was created inside of SUDS Car Wash.