Please ensure the information you provide is completely accurate; otherwise, we will not be able to process your request. Incorrect information or insufficient credit balance in the account will result in a refund failure, and separate notifications will be provided. Once the refund is processed, you will receive a confirmation email from PayPal. Refund requests will be processed within 7 days. (Users who paid through the app store are advised to proceed to the app store for refund requests. This form is applicable only for PayPal and credit card payment orders.)