Client Satisfaction Survey
The Michelle Roberts Real Estate Team would like to thank you for the opportunity to help you with your recent real estate needs. We feel that one of the most important aspects of what we do is ensuring that our clients are completely satisfied in every way. Your response to this survey is very important to us and will ensure that we improve upon our weakness, build upon our strengths and will help us create new, improved services that you and other clients will receive during future real estate transactions with us.

This survey should take less than 5 minutes to complete. Please answer each question openly and honestly. We thank you in advance for taking a moment to complete this survey.

Name *
Please enter your first and last name(s) below:
Your answer
Address of Bought or Purchased Home *
Please enter the information of the home you either bought or sold using our services:
Your answer
How Did You Her About The Michelle Roberts Real Estate Team *
Please select the option that best represents how you heard about us:
Required
Why Did Your Ultimately Choose The Michelle Roberts Real Estate Team? *
What was the primary reason you chose to use our services?
Required
Please Rate Us *
Please answer the following questions on a scale of 1-5, with 1 being the lowest rating and 5 being the highest.
Unsatisfactory
Below Average
Average
Above Average
Excellent
Our Demonstrated Knowledge of Real Estate
Friendliness of Your Real Estate Professional(s)
Did We Communicate Effectively With You
Our Use of Technology Throughout Your Transaction
Our Timeliness in Our Email and Phone Communications
How Were Problems Handled
Attention Given to Your Specific Needs
Your Overall Impression of Our Real Estate Services
Real Estate Education *
Do you feel that we adequately explained the real estate process and what you could expect during each phase of the process?
Required
All About You! *
Do you feel that we really cared about you and your real estate needs?
Required
Compare Us *
In comparison to other Realtors® you have worked with, please rate the quality of our real estate services:
Required
In Your Own Words....... *
When you think about your real estate experience, what stands out most in your mind?
Your answer
No One is Perfect...... *
What was the most disappointing thing that happened during your transaction?
Your answer
Help Us Improve...... *
What could we have done better to make this a better or more pleasant experience for you?
Your answer
Did We Earn Our Commission? *
In your HONEST opinion, do you feel that we justified our commission?
Required
Referrals - Part 1 *
Would you feel comfortable recommending our services to your friends and family?
Required
Referrals - Part 2
Do you have someone now that you would like to refer to us, if so, please write in your referral’s name and contact information below:
Your answer
Reference Quotation - Part 1
If you were pleased with our services, please take a moment to provide us with a reference quote that we can use in our marketing (website, printed materials etc.). Please feel free to write as little or as much as you deem necessary.
Your answer
Reference Quotation - Part 2
If you took the time to write in a reference above - THANK YOU! It is very much appreciated. Do we have your permission to use this information in our marketing materials? Last names and any identifiable or contact information WILL NOT be disclosed.
Reference Contact *
If a prospective client is interested in speaking to or communicating with our past clients in order to help make their decision regarding whether or not to use our services, would you be willing to discuss your past experience with them? If so, how would you like to be contacted?
Required
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