Customer Survey

Dear Valued Customer,

Thank you for giving us the opportunity to better serve you. Please help us by taking a few minutes to tell us about the overall service that you have received so far. All information is confidential unless otherwise instructed. I personally read every survey and appreciate you for taking time out of your day. Thank you for your business.

Sincerely,
Matt Derrick, CEO

What Products do you currently use (Check all that apply)?

Laser

2DMC (Laser Machine Control)

Grade Management System (Base/Rover/Data Collector)

3DMC (GNSS Machine Control)

Office Software

None

How often do you typically use the product?

Daily

Weekly

Once a month

Every 2-3 months

2-3 times a year

less often

Do not use

How did each attribute perform?

Miserably

Somewhat Satisfactory

Very Satisfactory

Overall quality and value

Purchase experience

Installation

Training

User experience

After purchase service (warranty, repair, support, etc.)

Return on investment

How important is the performance on each of these attributes?

Not Important

Somewhat Important

Important

Overall quality and value

Purchase experience

Installation

Training

User experience

After purchase service (warranty, repair, support, etc.)

Return on investment

Overall, how satisfied are you with your solutions provided by 5D?

Not at all satisfied

Somewhat Satisfied

Satisfied

Very Satisfied

Delighted

If you contacted 5D Solutions Inc. service, have all problems been resolved to your complete satisfaction?

Yes, by 5D or its representatives.

Yes, by me or someone outside of 5D

No, the problem was not resolved

Not Applicable – No Problems

Based on your awareness of Topcon products, is it better, the same, or worse than other brands of Lasers and GNSS equipment?

Much Better

Better

About the same

Worse

Much Worse

Please share with us a few things that Topcon and/or 5D Solutions Inc. should do better.

Your answer

Based on your experience with Topcon, how likely are you to buy Topcon again?

Definitely will

Probably will

Might or might not

Probably will not

Definitely will not

Based on your experience with 5D Solutions Inc., would you recommend 5D to a friend?

Definitely will

Probably will

Might or might not

Probably will not

Definitely will not

Would you like to share any additional comments or experiences about Topcon and/or 5D Solutions Inc. Are there any products or services we should add to our solutions? What can we do to meet your business’s needs?

Your answer

Name / Company (optional)

Your answer

Email (optional)

Your answer

Testimonial (optional)

Your answer

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