Customer Survey
Dear Valued Customer,
Thank you for giving us the opportunity to better serve you. Please help us by taking a few minutes to tell us about the overall service that you have received so far. All information is confidential unless otherwise instructed. I personally read every survey and appreciate you for taking time out of your day. Thank you for your business.
Sincerely,
Matt Derrick, CEO
What Products do you currently use (Check all that apply)?
Laser
2DMC (Laser Machine Control)
Grade Management System (Base/Rover/Data Collector)
3DMC (GNSS Machine Control)
Office Software
None
How often do you typically use the product?
 Daily 
Weekly 
Once a month 
Every 2-3 months 
2-3 times a year
less often 
Do not use
Clear selection
How did each attribute perform?
Miserably
Somewhat Satisfactory
Very Satisfactory
Overall quality and value
Purchase experience
Installation
Training
User experience
After purchase service (warranty, repair, support, etc.)
Return on investment
Miserably
Somewhat Satisfactory
Very Satisfactory
Overall quality and value
Purchase experience
Installation
Training
User experience
After purchase service (warranty, repair, support, etc.)
Return on investment
Clear selection
How important is the performance on each of these attributes?
Not Important
Somewhat Important
Important
Overall quality and value
Purchase experience
Installation
Training
User experience
After purchase service (warranty, repair, support, etc.)
Return on investment
Not Important
Somewhat Important
Important
Overall quality and value
Purchase experience
Installation
Training
User experience
After purchase service (warranty, repair, support, etc.)
Return on investment
Clear selection
Overall, how satisfied are you with your solutions provided by 5D?
Not at all satisfied 
Somewhat Satisfied 
Satisfied 
Very Satisfied 
Delighted
Clear selection
If you contacted 5D Solutions Inc. service, have all problems been resolved to your complete satisfaction?
Yes, by 5D or its representatives.
Yes, by me or someone outside of 5D
No, the problem was not resolved
Not Applicable – No Problems
Clear selection
Based on your awareness of Topcon products, is it better, the same, or worse than other brands of Lasers and GNSS equipment?
Much Better
Better
About the same
Worse
Much Worse
Clear selection
Please share with us a few things that Topcon and/or 5D Solutions Inc. should do better.
Your answer
Based on your experience with Topcon, how likely are you to buy Topcon again?
Definitely will 
Probably will 
Might or might not 
Probably will not 
Definitely will not
Clear selection
Based on your experience with 5D Solutions Inc., would you recommend 5D to a friend?
Definitely will 
Probably will 
Might or might not 
Probably will not 
Definitely will not
Clear selection
Would you like to share any additional comments or experiences about Topcon and/or 5D Solutions Inc. Are there any products or services we should add to our solutions? What can we do to meet your business’s needs?
Your answer
Name / Company (optional)
Your answer
Email (optional)
Your answer
Testimonial (optional)
Your answer
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