AMOF User Feedback
AMOF is looking to

       a) meet and exceed the expectations of our user
       b) continually improve what AMOF delivers and how it delivers it

To do this we need constructive feedback on its performance and your honest opinions and ideas.

This is an anonymous survey.

There are 12 questions that require a grading type response and each of these has a follow up optional question providing you the opportunity to give us a more detailed narrative response.
 
There are a further 6 optional questions that again providing you the opportunity to give us a more detailed narrative response.

Thank you for taking the time to complete this survey.

NERC attaches great importance to community surveys and your input will help us secure future funding
1. Taking your experience with AMOF as a whole, how would you rate AMOF overall? *
Poor
Excellent
1a. Please could you let us know what influenced your overall rating.
2. How likely are you to recommend AMOF to another user? *
Very Unlikely
Very Likely
2a. Please could you let us know what influenced you in this decision.
3. Did your experience when using AMOF meet your expectations? *
Fell Well Short
Fully Met
3a. If possible please could you tell us what your expectations were and what influenced your score.
4. The AMOF website is at the core of our activity and it is essential that the user can find the information they require. How easy was it for you to find the information required? *
Very Hard
Very Easy
4a. If possible please could you tell us in more detail about your experience in the use and navigation around the site.
5. AMOF requires users to apply through the use of an online application form. How easy did you find this process? *
Very Hard
Very Easy
5a. If possible please could you tell us in more detail about your experience in the use of the application form.
6. In your experience how would you rate the time it took for the Facility to service your application. *
Very Unsatisfactory
Very Satisfactory
6a. If possible please could you tell us the time scales that you would consider acceptable.
7. Please could you rate the interaction with the Facility during your application. *
Very Unsatisfactory
Very Satisfactory
7a. If possible please could you tell us about your experience and what we could do better.
8. AMOF delivers its service through our Facility staff. Please could let us know how you rated the support provided by our staff. *
Poor
Excellent
8a. If possible please could you tell us about your experience and what we could do better.
9. In your interaction with our staff, how would you rate  their technical competence and understanding of the instrumentation they delivered? *
Poor
Excellent
9a. If possible please could you tell us about your experience and what we could do better.
10. AMOF provides training and support material. Please could you let us know how you rated the delivery of training and your access to supporting material. *
Poor
Excellent
10a. If possible please could you tell us about your experience and what we could do better.
11. AMOF is a provider of data. Please could you rate your experience of the provision of infield data. *
Poor
Excellent
11a. If possible please could you tell us about your experience and what we could do better.
12. AMOF is a provider of data. Please could you rate your experience of the provision of quality controlled data. *
Poor
Excellent
12a. If possible please could you tell us about your experience and what we could do better.
13. In your opinion what new services does AMOF need to provide? It would be of great help if you could let us know why this is.
14. Please could you let us know what you like about AMOF.
15. Please could you let us know what you dislike about AMOF.
16. In your opinion what change(s) to the way the facility operates would enhance the user experience.
17. If there is anything else you would like to tell us. Please don't hold back.
18. This is the final question - honest! You've provided AMOF with feedback and that is very much appreciated. If you would like us to get in touch with you please leave your email.
Submit
Clear form
Never submit passwords through Google Forms.
This form was created inside of National Centre for Atmospheric Science.