Governance & Policy Project-KP Background Survey
The objective of this brief questionnaire is to understand the attitudes of citizens of KP toward the state and specifically the KP Ombudsman. This questionnaire will help assess how citizens interact with local institutions and state institutions, their level of trust of the state, and if these attitudes have changed in the recent past. It also attempts to assess the familiarity of people with the provincial Ombudsman’s function, and the perception of citizens regarding its performance.

This questionnaire will provide the useful background information for further fieldwork in the province and will also help in designing the Citizens Report Cards planned by the Ombudsman.

Project Implementation Unit of the Governance Support Project will conduct this survey. The questionnaire should be directed to the citizens of KP (not just the beneficiaries of Ombudsman services).

(How are the respondents being selected?)
Email address *
1. Interview Status?
1. What is your gender?
2. What is your age?
3. What is your education level?
4. What is your primary employment?
5. Which of the following socio-economic categories would you put yourself in?
6. Do you or have you ever served on any local customary institution (e.g. Jirga)or held a leadership role (e.g. Malik) in traditional institutions?
7. Have you needed any of the following public services in the last 12 months that had/has not been provided to you?
8. Who did you contact to demand this service? [If respondent has responded yes to more than one services in Q. 7, then ask the respondent to choose the service that they need most critically].
9. If you had need of this public service now, who would you go to?
10. Have you had a complaint about quality of or access to any of the following services in the last 12 months?
10. Have you had a complaint about quality of or access to any of the following services in the last 12 months?
11. Who did you contact to register your complaint? [If respondent has responded yes to more than one of the services listed in Q. 10, ask the respondent to think of the complaint they had about the service most critical to them].
12. Why did you go to______(answer from Q.11)? (Allow multiple answers).
13. If you had a similar complaint now, who would you contact?
14. Have you witnessed/experienced/observed any issue of maladministration by any government official in the last 12 months?
15. Whom did you report this activity to? (If respondent says he/she has witnessed multiple acts of maladministration, then ask the respondent to choose the earliest activity from the last year when answering this question).
16. If you witness a case of maladministration by a government official now, who would you report it to?
17. Have you had a dispute with someone in the community in the last 12 months?
18. Thinking of the oldest dispute, who did you go to seek resolution of the dispute?
19. Why did you go to______ (answer from Q. 17)? (Allow multiple answers)
20. If you had a similar dispute now, who would you go to?
21. Which services do you think the state has the obligation to provide to its citizens? (Allow multiple answers)
22. Do you feel you are well informed on services available in your locality?
23. Who is the primary source of information on public services?
24. Do you know about KP Ombudsman?
25. Which of the following is the primary source of your information about the KP Ombudsman? (Allow multiple answers)
25. Which of the following is the primary source of your information about the KP Ombudsman? (Allow multiple answers)
26. What function do you think KP ombudsman performs? (Allow multiple answers)
27. Do you know how to contact the KP ombudsman?
28. Have you ever contacted the KP ombudsman?
29. For what purpose did you contact the KP ombudsman?
A copy of your responses will be emailed to the address you provided.
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