Governance & Policy Project-KP Background Survey
The objective of this brief questionnaire is to understand the attitudes of citizens of KP toward the state and specifically the KP Ombudsman. This questionnaire will help assess how citizens interact with local institutions and state institutions, their level of trust of the state, and if these attitudes have changed in the recent past. It also attempts to assess the familiarity of people with the provincial Ombudsman’s function, and the perception of citizens regarding its performance.
This questionnaire will provide the useful background information for further fieldwork in the province and will also help in designing the Citizens Report Cards planned by the Ombudsman.
Project Implementation Unit of the Governance Support Project will conduct this survey. The questionnaire should be directed to the citizens of KP (not just the beneficiaries of Ombudsman services).
(How are the respondents being selected?)
* Required
Email address
*
Your email
1. Interview Status?
Choose
Post
1. What is your gender?
Choose
Male
Female
2. What is your age?
Choose
20-25
25-30
3. What is your education level?
Choose
No schooling
Some school (literate – can read)
Primary school
High School
Intermediate school
Bachelors and higher
4. What is your primary employment?
Choose
Government employee
Military
Primary school
Employed by a private institution
Self-employed
Student
Unemployed (looking for work)
Retired
Housewife
5. Which of the following socio-economic categories would you put yourself in?
Choose
Affluent
Not affluent but comfortable
Just getting by
Difficult to fulfill basic needs
Very poor
6. Do you or have you ever served on any local customary institution (e.g. Jirga)or held a leadership role (e.g. Malik) in traditional institutions?
Choose
Yes
No
7. Have you needed any of the following public services in the last 12 months that had/has not been provided to you?
Choose
Services related to education (a new school, classrooms added to the school etc.)
Services related to health
Services related to security
Services related to sanitation
Other
8. Who did you contact to demand this service? [If respondent has responded yes to more than one services in Q. 7, then ask the respondent to choose the service that they need most critically].
Choose
Relevant government official (from education/sanitation department etc.)
Services related to health
Local councilor
District mayor
Member of provincial assembly
Member of national assembly
Local customary leader
No one
Other
9. If you had need of this public service now, who would you go to?
Choose
Relevant government official
Local councilor
District mayor
Member of provincial assembly
Member of national assembly
Local customary leader
No one
Other
10. Have you had a complaint about quality of or access to any of the following services in the last 12 months?
Choose
School (complaint such as absence of teaching materials, teacher’s absenteeism etc. )
Health (absence of medicine in the dispensary, absenteeism of the staff)
Security (behavior of the police, problems with law enforcement)
Sanitation
Other
10. Have you had a complaint about quality of or access to any of the following services in the last 12 months?
Choose
School (complaint such as absence of teaching materials, teacher’s absenteeism etc. )
Health (absence of medicine in the dispensary, absenteeism of the staff)
Security (behavior of the police, problems with law enforcement)
Sanitation
Other
11. Who did you contact to register your complaint? [If respondent has responded yes to more than one of the services listed in Q. 10, ask the respondent to think of the complaint they had about the service most critical to them].
Choose
Point of service (teacher, nurse)
Relevant government official
Private service provider
Local councilor
District mayor
Member of provincial assembly
Member of national assembly
Local customary leader
National ombudsman
KP ombudsman
No one (Skip to Q. 9)
Other
12. Why did you go to______(answer from Q.11)? (Allow multiple answers).
Choose
This person has the responsibility to respond to my demands.
This is the only person I know who has some contact with the government.
This is the most influential person who can respond to my demand.
This is the person who has helped me or the people in the community in the past.
Other
Don’t know.
13. If you had a similar complaint now, who would you contact?
Choose
Relevant government official
Private service provider
Local councilor
District mayor
Member of provincial assembly
Member of national assembly
Local customary leader
No one
Other
14. Have you witnessed/experienced/observed any issue of maladministration by any government official in the last 12 months?
Choose
Yes, at least once
No (Skip next question)
Yes, multiple times
15. Whom did you report this activity to? (If respondent says he/she has witnessed multiple acts of maladministration, then ask the respondent to choose the earliest activity from the last year when answering this question).
Choose
Superiors of the relevant government official
Local councilor
District mayor
Member of provincial assembly
Member of national assembly
Local customary leader
National ombudsman
KP ombudsman
Anti-fraud hotline
Supreme court of Pakistan
No one
l. Other
16. If you witness a case of maladministration by a government official now, who would you report it to?
Choose
Superiors of the relevant government official
Local councilor
District mayor
Member of provincial assembly
Member of national assembly
Local customary leader
National ombudsman
KP ombudsman
Anti-fraud hotline
Supreme court of Pakistan
No one
Other
17. Have you had a dispute with someone in the community in the last 12 months?
Choose
Yes
No
18. Thinking of the oldest dispute, who did you go to seek resolution of the dispute?
Choose
Police
Local councilor
District mayor
Member of provincial assembly
Member of national assembly
Local customary leader
Court
I did not go to anyone and try to resolve it on my own
Other
19. Why did you go to______ (answer from Q. 17)? (Allow multiple answers)
Choose
This is the person/institution I should go to according to the law
This person/institution is able to resolve the dispute effectively and efficiently
This is the person/institution I trust
Don’t know
Option 5
Other
Option 7
20. If you had a similar dispute now, who would you go to?
Choose
Police
Local councilor
District mayor
Member of provincial assembly
Member of national assembly
Local customary leader
Court
I would not go to anyone and try to resolve it on my own
Other
21. Which services do you think the state has the obligation to provide to its citizens? (Allow multiple answers)
Choose
Basic education
Health
Jobs
Security
Housing
Don’t know.
All of Above
Others
22. Do you feel you are well informed on services available in your locality?
Choose
Yes
No
23. Who is the primary source of information on public services?
Choose
Radio
TV
Newspapers
Social media (facebook, twitter, email listservs etc.)
Friends, family and community members
Local councilor
Member of provincial assembly
Member of national assembly
Local customary leaders
Local NGOs
Other
No one
Don’t know
24. Do you know about KP Ombudsman?
Choose
Yes
No one
25. Which of the following is the primary source of your information about the KP Ombudsman? (Allow multiple answers)
Choose
A relative, friend or community member
Radio
Television
Newspaper
Government official
A political activist
An NGO
World Bank staff
Other
I have no further information about the KP Ombudsman than that it exists.
25. Which of the following is the primary source of your information about the KP Ombudsman? (Allow multiple answers)
Choose
A relative, friend or community member
Radio
Television
Newspaper
Government official
A political activist
An NGO
World Bank staff
Other
I have no further information about the KP Ombudsman than that it exists.
26. What function do you think KP ombudsman performs? (Allow multiple answers)
Choose
Provides a check on government officials’ activity
Investigatesand resolves citizens’ complaints against government officials
Investigates and addresses maladministration (such as discrimination) and corruption (such as bribery, embezzlement of funds) of government officials
Investigatesissues of access and quality of public services
Investigates and addresses violation of citizens’ rights
Mediates disputes among private persons
Other
Don’t know
27. Do you know how to contact the KP ombudsman?
Choose
Yes
No
28. Have you ever contacted the KP ombudsman?
Choose
Yes
No
29. For what purpose did you contact the KP ombudsman?
Choose
To resolve an issue of corruption of a government official (bribery, misuse of resources and power)
To resolve an issue that involved discrimination (e.g. in employment)
A copy of your responses will be emailed to the address you provided.
Submit
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