Quality Control Standards
Drive Thru
Person completing form
Drive Thru menu boards/speakers clean
DT Lane does not have trash/cigarettes on ground
DT Window area clean
DT Window is closed when no cars in are queue
DT Trash can is not overflowing
DT Menu boards in good repair
Dumpster/Trash Area
Dumpster area with trash only in container
Dumpster area doors remained closed
Entrance and Patio of the Store
Doors/Windows Clean
Exterior door is not left open without air curtain operating
Sidewalk/patio have no recent spills
Sidewalk/patio doesn't have trash on the ground
Trash can not overflowing
Tables/chairs are clean and in good repair
Planters are clean and in good repair
Umbrellas clean and in good repair; locked in to place
Building awnings/soffit in good condition/not weathered
Exterior walls in good repair
Landscaping clean and in good condition
Cafe: Entrance and Customer
Walk off mat clean
Walk off mat in good repair
Door threshold is clean
Doors are in good repair and rodent proof
No smoking signs posted at all customer entrances
Cafe ledges clean and windows are clean
Cafe Ceiling/Ducting/Lighting/Vents are clean
Lights are not out or missing
No dust build up/splatter on ceiling/vents/lighting
Cafe chairs/tables/lamps clean and in good repair
Cafe floor fixtures are clean
Cafe retail shelving clean
Retail shelving not damaged
Food
Retail packaged coffee within code date
Ambient pre-packaged RTE food within code date
Restrooms
Restroom fixtures clean (Hand sinks/faucets/toilet/mirror/air fresheners/handrails/baby changing table)
Restroom faucets/drain pipes are not dripping/secure/free of damage/scald guard present
Approved soap/paper towel dispensers properly stocked and working
Hand washing signs are present at hand sinks
Hand sinks have warm water (100-120degrees F)
Restroom fixtures are in good repair and free of graffiti (Hand sink/faucet/toilet/mirror/baby changing table/door)
Paper towl/soap/toilet paper dispensers/sconce shade/garbage cans in good repair and free of graffiti
Toilet tissue is loaded into the dispenser and not available to customers outside of the dispenser
No odor present
Food/Food contact equipment not stored in restroom
Floors/Walls/Ceilings
Floors are free of excessive crumbs/trash/debris
Floors are free of dark encrusted buildup
Floors/Cove Molding/Concrete in good repair
Trash cans not overflowing
Ceiling is free of water damage and chipped paint/paint repair color matches
Condiment Bar
Condiment bar is free of excessive spills
No build up under napkin holders/in trash cabinet/under trash ring/under sugar/sweetener pack container
No encrusted buildup in sugar/sweetener pack container
Condiment/stir stick containers clean
Cabinet with trash can is clean
Smallwares
Condiment bar carafe labels are not peeling/worn/not readable
Condiment bar carafes not visibly dirty
Condiment bar carafes are not chipped/scratched/dented or otherwise damaged
Condiment bar carafes do not have adhesive buildup
Food
Food contact items properly stored
All carafes are below 41degrees
General Food Safety
Ambient pre-packaged RTE food within code date at the POS
All products within the pastry case have signage
Allergen signage present in pastry case
Warming display sticker present For Display Only
Non-PHF RTD within code date
Sandwiches/Boxes/Salads/Fruit Cups/Yogurt Parfaits within expiration date
Product is not stored over front vents in the RTD&E case
Stored multi-day pastries dated and within code date
Food items stored protected, approved food covering used
Butter/cream cheese are not stored at room temperature
Potentially hazardous samples are actively sampled and not left at room temperature
No product above 41degrees in RTD&E case
Equipment and Smallwares
Pastry tongs are free of multiple dried on product build up
In use tongs stored in a clean designated container
External rear grill area (vent/condenser coils) and filter cover clean/free of dust
No damaged shelves, broken pieces
Internal lighting working in case
Pastry cart clean/free of dust
Baskets on front of pastry case are clean and free of crumbs
Thermocouple present in the store/working/in good repair/calibrated
Top portion of the pastry case clean and free of crumbs
Floors/Walls/Ceilings
Floors are free of excessive crumbs/trash/debris (including under refrigerators and cabinetry)
Floors are free of dark encrusted buildup (including under refrigerators and cabinetry)
Floors/cove molding/concrete in good repair
Trash/Recycling/compost cans not overflowing
Cabinet doors/drawers/hinges/facings/handles in good repair
Cabinets are free of water damage/ rot and no bare wood exposed
Cabinets and drawers clean
Countertops (including under equipment) clean
Countertops have no peeling stickers/adhesive residue on counter
Countertops sealed to wall/splash guard juncture/horizontal gaps
Countertops not excessively worn/damaged/pitted and facings in good repair
Signage Clean
Walls Clean
Walls free of bare wood/exposed dry wall/covering are secure and intact/chipped paint/holes
Ceiling/Lighting/Vents maintained clean and no lights are out/missing
Ceiling is free of water damage and chipped paint/paint repair color matches
Refigerators, Freezers and Chilled Cases
Thermometer located in front of case or refigerator
Thermometer does not have any breaks or gaps in the red 'gauge' line/All broken thermometers removed from equipment
Refrigerator/Food Case not above 41degrees
Refrigerator is clean (shelves/fan guards/interior/exterior/floor)
Refrigerator shelves/door free of damage
Warming Station
For-here cups/plates are not cracked
For-here serve ware stored clean
Cutlery free of rust and not bent
Warming tongs/knives are free of multiple dried on product buildup
In use tongs stored on a clean cutting board or other clean surface
Utensil holder not rusting/in good repair
Cutting boards are free of visible dried up buildup in grooves
Food contact items are from an approved source and food grade
Silverware/unwrapped plasticware stored handles up
Silverware/plasticware stored in clean container
Plexi cubes not cracked/chipped
In use plexi cubes are clean
Warming oven interior/hinges/back of oven clean/under tray
Warming oven exterior/vents clean
Oven tray is not cracked/chipped
Non-PHF food within code date
PHF foods within code date
Food items stored protected, approved food covering used
Food contact items properly stored
Floors/Walls/Ceilings
Floors are free of excessive crumbs/trash/debris (including under refrigerator and cabinetry)
Floors are free of dark encrusted build-up (including under refrigerator and cabinetry)
Floors/cove molding/concrete in good repair
Trash/Recycling/Compost cans not overflowing
Drains clean/no strong odors present
Cabinet doors/hinges/facings/handles in good repair
Cabinets are free of water damage/rot and no bare wood exposed/no cabinet built over drain with no access
Cabinets and drawers clean
Countertops (including under equipment) clean
Shelving not damaged in cabinetry
Countertops have no peeling stickers/adhesive residue on counter
Countertops sealed to wall/splash guard juncture/horizontal gaps
Countertops not excessively worn/damaged/pitted and facings in good repair
Sink/ice bin/drain pan sealed to countertop
Signage Clean
Walls clean including behind oven (free of grease and splatter)
Walls free of bare wood/exposed dry wall/covering are secure and intact/chipped paint/holes
Ceiling/Lighting/Vents maintained clean and no lights are out/missing
Ceiling is free of water damage and chipped paint/paint repair color matches
No ceiling tiles missing/dislodged, sprinkler rings not missing
Brew Station
Faucet fixtures secure/free of damage/not dripping (including drainpipes)
Sink/faucet is clean
Sink/drain pan sealed to countertop
Coffee brewer maintained clean
Coffee warmers maintained clean
Coffee grinder and scale maintained clean
Bunn membrane is not discolored or damaged
Smallwares
Spoodle/coffee scale scoop clean and free of chips/dents
Spoodle stored in a clean designated storage container
Tea tongs stored in a clean designated storage container
Coffee filters stored covered and protected
Food contact items are not stored under dripping condensate or sewage lines
Food contact items are from an approved source and food grade
Stored smallwares are clean
Clean smallwares stored covered /inverted/on a clean surface
Clean smallwares stored seperated from non-food related items
Unpackaged cups/lids stored inverted and in plexi cubes
Plexi cubes not cracked/broken/no peeling tape
In use plexi cubes are clean
Single use cups/lids/reusable cups are free of splash/splatter and stored away from splash range of sinks
Exposed lids stored sip side up
Sample cups stored protected
Pour over brewing smallwares are clean and free of damage
Pour over brewing coffee scoop stored in clean designated container
Airpots not chipped/excessively dented
Airpots labeled
Ground coffee and whole bean coffee stored protected
Ground coffee dated
Tea and whole bean coffee is dated and within code date
Cold Beverage Station
Blender(s)/housing clean
Blender shroud free of cracks or pieces missing
Blender pitcher rinser clean including underside/no major leaks
Ice scoops stored in clean designated area
Ice scoops are free of chips and handle is not broken
Ice scoop is clean and free of splatter and adhesive buildup, sanitized every 2 hours
Unpackaged cups/lids stored inverted and in plexi cubes
Plexi cubes not cracked/broken
Ice bins/caddies absent of mold/slime build up
Ice bins/caddies covered and protected, in good condition
Nitro cold brew unit interior and exterior clean, gaskets in good condition
Dairy/soy in reach in within code date
Tea and coffee pitchers dated
Open dry inclusion bags/pouches dates
CBS beverage syrups within code date and dated
CBS sauces/concentrates/refreshers mixes within code date and dated
CBS powders/mocha within code date and dated
Peeled bananas dated and within code date
DBS dry inclusions/shakers labeled with contents
All squeeze bottles labeled
PHF are not left on counter above 41degrees
Sanitizer/Wiping Cloths
No wiping cloths left sitting on counters/shelves/or in sink
Wiping cloths are stored in container with sanitizing solution
Drive Thru Area
DT Window area clean handoff plane/window ledges/register area
DT Window is not left open except during window interactions
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