Customer Feedback for IT Services (External)
We hereby seek your cooperation to evaluate our services by submitting this online survey form as soon as possible. Thank you.
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1.  IT Infrastructure
Are you satisfied with the:
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Connectivity
System Availability
Clear selection
Please suggest the area which you think shall be improved:
2.  Application System
A. Terminal Operating System (PELKON)
Are you satisfied with the functions currently provided for:
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Container Management
Electronic Data Interchange (EDI)
Cargo Management
Marine Services
Clear selection
Please suggest the area which you think shall be improved:
B. Penang Port Website
Are you satisfied with the:
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Information provided
Clear selection
Please suggest the information which you think shall be displayed on PPSB’s website:
3.  IT Helpdesk Support
Please rate the following:
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Knowledge of IT Support Personnel
Courtesy of IT Support Personnel
Resolution Time
Overall quality of IT Helpdesk
Clear selection
Please suggest how we can improve our helpdesk support:
4.  Continuous Improvement
Please state any other comments or suggestions for our continuous improvement:
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