BORANG MAKLUMBALAS PELANGGAN
CUSTOMER FEEDBACK FORM
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LATAR BELAKANG / BACKGROUND *
A. BORANG/ FORM *
SANGAT MEMUASKAN/ Very Good
MEMUASKAN/ Good
SEDERHANA/ Moderate
KURANG MEMUASKAN/ Not very good
TIDAK MEMUASKAN/ Unsatisfactory
Mudah diperolehi/Easy to acquire
Mudah diisi/ Easy to fill
B. KAUNTER/ COUNTER *
SANGAT MEMUASKAN/ Very Good
MEMUASKAN/ Good
SEDERHANA/ Moderate
KURANG MEMUASKAN/ Not very good
TIDAK MEMUASKAN/ Unsatisfactory
Layanan mesra/ Hospitality
Layanan cepat/ Quick service
Keselesaan ruang menunggu/ Comfortability
C. PERKHIDMATAN MAKMAL/ LABORATORY SERVICES *
SANGAT MEMUASKAN/ Very Good
MEMUASKAN/ Good
SEDERHANA/ Moderate
KURANG MEMUASKAN/ Not very good
TIDAK MEMUASKAN/ Unsatisfactory
Tempoh siap laporan/ Completion of report
Kualiti laporan/ Quality of report
Faedah laporan/ Benefit of report
Laporan mudah difahami/ Understandable report
D. KOMUNIKASI/ COMMUNICATION *
SANGAT MEMUASKAN/ Very Good
MEMUASKAN/ Good
SEDERHANA/ Moderate
KURANG MEMUASKAN/ Not very good
TIDAK MEMUASKAN/ Unsatisfactory
Layanan mesra/ Friendliness
Layanan cepat/ Quick response
Keterbukaan menerima aduan/ Openness in accepting complaint
Ketepatan maklumat yang diperolehi/ Accuracy of information
E. PENILAIAN PERKHIDMATAN KESELURUHAN/ OVERALL EVALUATION OF SERVICES *
F. CADANGAN UNTUK PENAMBAHBAIKAN (Jika ada)/ SUGGESTION FOR IMPROVEMENT (If any) :
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