Namibian Competition Commission Stakeholder Satisfaction Survey 2025 


The Namibian Competition Commission (the Commission) is a juristic entity established by the Competition Act No 2 of 2003 (” the Act”). The Act aims to promote and enhance competition in Namibia, fostering economic efficiency, providing competitive pricing, promoting employment, promoting global market engagement, ensuring fair participation for small and medium enterprises, and encouraging ownership distribution, particularly for historically marginalized individuals. 

The Commission as part of its functions, powers, and duties, administers and enforces the Act, educates the public, collaborates with foreign authorities, conducts research, provides advice, enhances market transparency, investigates breaches by undertakings, controls mergers, consults with the Minister on economic or public interest matters, and advises the Minister on international agreements concerning competition matters governed by the Act. 

The Commission decided to undertake a stakeholder satisfaction survey to better understand its stakeholders' needs and how to best serve them. The information gathered will be used to inform and tailor the Commission's approach to effectively carry out its work and deliver service to its stakeholders. The results of the survey will be used:

· To acknowledge our stakeholders' needs and concerns and act on their feedback,

· Address our stakeholders’ expectations and inform the commission’s communication and advocacy initiatives in the next financial year,

· Enhance stakeholders’ collaboration, improve efficiency and innovation within the organisation, and identify ways to make the Commission processes more efficient, and 

· Build trust and stronger stakeholder relationships.

Therefore, the Commission would be very grateful if you could spend a few minutes to complete the Stakeholders Satisfaction Survey to help the Commission ensure that its work is and remains relevant to its stakeholders. Your honest opinion in this regard will be highly appreciated.
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1.How useful do you find the Commission’s information material (guidelines, reports, brochures, website information) in understanding competition-related matters? *
2. Are there any specific information materials that you feel need improvement or should be added? (Please specify) *
3. How frequently do you refer to the Commission’s materials for guidance? *
4. How satisfied are you with the Commission’s handling of competition matters (mergers & acquisitions enforcement, exemptions and cartels, etc.)? *
5. How satisfied are you with the time the Commission takes to acknowledge receipts of matters before it (advisory opinions, mergers & acquisitions, enforcement, exemptions, cartels cases, and contraventions, etc.)? *
6. How satisfied are you with the time the Commission takes to finalise investigations into matters before it (advisory opinions, mergers & acquisitions, enforcement, exemptions, cartels cases, and contraventions)? *
7. How satisfied are you with the time the Commission takes to publish its decisions in the Government Gazette? *
8. In your experience, how effective has the Commission been in addressing competition law violations? *
9. Do you believe that the Commission’s decisions and actions are fair and transparent? *
10. How responsive is the Commission to stakeholder inquiries and concerns? *
11. How accessible are the Commission’s staff members for queries or consultations? *
12. How are you mostly informed about the Commission's work and events? *
13. How would you rate the effectiveness of Commissions' communication methods in engaging stakeholders? *
14. What is your preferred method of communication? *
15. Have you participated in any stakeholder engagement activities organized by the Commission? *
16. If yes, how would you rate the effectiveness of these engagements in addressing your concerns/needs?
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17. Have you ever used the Commission’s website? *

18. How easy is it to find information on the Commission's website?

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19. How effective is the Commission website as a tool of communication? *
20. What suggestions do you have for improving the Commissions' communication and stakeholder engagements? 
21. How easy is it to locate and access the Commission’s offices? *
22. The Commission currently has two separate office venues. Do you find this setup confusing? *
23. What recommendations do you have to improve office venue accessibility?
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24. Have you ever filled a merger and acquisition application/notification with the Commission?
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25. If yes, how would you rate the efficiency of the merger review process?
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26. How clear and transparent are the Commission's merger and acquisition's guidelines? 
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27. What improvements would you suggest for the merger review process?
28. What guidance would you want the Commission to provide on the merger review process, be it in the form of guidelines, etc?
29. Have you ever reported a suspected anti-competitive practice (cartels, abuse of dominance, etc.) to the Commission?
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30. If yes, how would you rate the efficiency of the Commission’s screening and investigation process?
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31. Are you aware of the exemption process under the Competition Act?
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32. If you have applied for an exemption, how would you rate the process?
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33. What improvements would you suggest for the screening and investigation process?
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34. What guidance would you want the Commission to provide on the screening and investigation process, be it in a form of guidelines or notice, etc?
35. Have you ever used any of the Commission’s research studies?
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36. How useful do you find the Commission’s research reports in informing your business or industry decisions?
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37. What research topics would you like the Commission to pursue in the future? (Please specify)
38. What suggestions do you have to improve the research function of the Commission?
39. Have you ever participated in a tendering process with the Commission?
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40. If yes, how transparent do you find the procurement process?
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41. How clear are the requirements and evaluation criteria for tenders?
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42. If you are a supplier, how timely are the Commission’s payments?
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43. What suggestions do you have to improve the procurement and payment process?
44. How visible and easy is it to identify the Commission’s offices and signage?
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45. Have you ever had difficulty locating the Commission offices due to unclear signage? 
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46. What improvements would you suggest regarding branding and signage?
47. How easy is it to reach the Commission telephonically?
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48. Have you ever experienced difficulty in getting through to the right department/division/person?
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49. How would you rate the responsiveness of the Commission’s telephone communication?
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A copy of your responses will be emailed to the address you provided.
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