Commuter Ticket Reinstatement Form
Please complete this form to confirm when you plan to return to work allowing at least one week's notice for the change to take effect.
If you have any questions regarding the refund process, please contact our Commuter team via
Please note- if you wish to convert your period ticket to single journeys, the remaining value of your current ticket will be divided by the daily rate of our book of 40 journeys to reach the number of single/return journeys to be credited to your account.
What is your email address?
What is the mobile telephone number associated with your mobile ticketing account?
Are you a Kings Ferry or Clarkes of London customer?
Clarkes of London
What region is your ticket for?
Vigo/New Ash Green
What ticket type do you hold?
Annual season ticket
6 month ticket
60 single journeys
40 singles/20 returns
10 singles/5 returns
4 day ticket
If you need to change your ticket type to one with greater flexibility, what ticket type would you like to swap to?
When did you last use your ticket?
From what date do you need your ticket to be reinstated?
Is there any other information we should know about your ticket reinstatement request?
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This form was created inside of National Express Group PLC.