Sykes Test - INVENIO
Email address *
Número de cédula *
Nombre Completo *
1. This meeting has been _________by the marketing department. *
1 point
2. He _______________ a manager when he was 25. *
1 point
3. Our technical support agent called while I ________to Jim. (I'm no longer talking to Jim) *
1 point
4. Due amounts ____________ by the end of the month. *
1 point
5. PERSON 1: Do you have time to talk? PERSON 2: Not really, I __________pretty busy right now. *
1 point
6. John's company ____________ one of the biggest electronics retailers in the country. *
1 point
7. The recent survey shows that our consumer base ___________a lot right now. *
1 point
8. We have to ___________out ( = develop) a better way to communicate with our customers. *
1 point
9. We need to ____________ ( = schedule/arrange) an interview for Friday. *
1 point
10. The design process ______________ this product is fairly complicated. *
1 point
11. Carl will be in charge ____________ all the technical aspects. *
1 point
12. We're committed _______________providing you with the best possible service. *
1 point
13. The new platform will launch _______ Monday. *
1 point
14. Our products are available all __________the world. *
1 point
15. Many of _______ programmers that started last year have quit. *
1 point
16. The customer is calling from ___________ Canada. *
1 point
17. Please _______ a message on the answering machine after the beep. *
1 point
18. CISCO provides a variety of networking ________ for its clients. *
1 point
19. One of our corporate objectives is to develop ________ relationships with key customers. *
1 point
20. You have to be less competitive and more ________. *
1 point
21. Our company___________ to participate in Social Responsibility activities. *
1 point
22. "Mr. Mathews, we will _____________ an appointment with the technician to solve the issue". *
1 point
23. Bob: Do you _______ if I use your phone to call my wife? *
1 point
24. My computer is _________ slow! All the systems are crashing! *
1 point
25. Please send my_________ to Mr. Stevens, since I'm not able to attend the meeting. *
1 point
26. John ___________ to the training session last Monday. *
1 point
27. Welcome back,_______! In this session — we're going to learn how to use the new system. *
1 point
28. We're currently __________________________ that part of the contract. *
1 point
29. These fees are not __________________________ in the estimate. *
1 point
30. We ____________ disclose the customers’ social security number. That’s very delicate information that must be kept private. *
1 point
31. Managers should be good at motivating________ teams. *
1 point
32. Mr. Pears, we will call you as soon as we _________ the request.” *
1 point
33. If you ________ the due amount today, you won’t receive any late fees. *
1 point
34. “Don’t worry, I’m sure the spare parts ______soon.” *
1 point
35. We already ________more phone plans this year than we did last year. *
1 point
36. I’m ______________ the new changes to your account right now, Mr. Clark. *
1 point
37. If you buy 1500 cases, we _________ 12% discount. *
1 point
38. Any project needs a _________ prepared budget. *
1 point
39. Unfortunately, sales ________ since the beginning of January. *
1 point
40. My team always ________ great results. We always do! *
1 point
41. I ___________ to my supervisor tomorrow about this issue I’m having. *
1 point
42. Would you mind _________ the correct answer? *
1 point
43. We ___ to leave by seven o'clock. *
1 point
44. Do we have any agent ___________ can speak French? *
1 point
45. The customer _________ the due amount yesterday. *
1 point
Reading and Writing Test
According to the text:
1. APR stands for: _____ *
1 point
2. The APR a customer can get relies on: ____ *
1 point
3. In balance transfers, a characteristic that some credit cards have is:___________ *
1 point
4. If an APR is variable, the disclosure should show:___ *
1 point
According to the text:
5. The payment due date is: __ *
1 point
6. The cost of the Wireless Gateway is:__ *
1 point
7. The Regional Sports fee is ________________ *
1 point
According to the text:
8. How much available credit does this customer have? *
1 point
9. What would happen if the customer doesn’t make the minimum payment on time? *
1 point
10. According to the chart, how much would the customer end up paying if he only makes the minimum payment? *
1 point
11. The incorrectly spelled word in the following list is_____________ *
1 point
12. In the following e-mail, the abbreviation ‘Cc’ stands for:
*
1 point
13. In the short paragraph below, which words need to be capitalized?
*
1 point
14. Which word is misspelled in the following sentence?
*
1 point
15. In the following e-mail, the acronym ‘EOD’ means:
*
1 point
16. In the sentence below, which words need to be capitalized?
*
1 point
17. The statement below requires a/an__________ at the end.
*
1 point
18. Which punctuation mark is the following sentence missing?
*
1 point
19. The incorrectly spelled word in the following list is_____________ *
1 point
20. Which would be an inappropriate closing word/phrase to use at the end of a business email? *
1 point
Listening Test
I Parte
1. What is the name of the customer service representative? *
1 point
2. What piece of information does the customer service rep use first to pull up the account? *
1 point
3. Where is the customer calling from? *
1 point
4. What’s the customer’s e-mail address? *
1 point
5. What’s the customer’s account number? *
1 point
II Parte
6. What is the customer’s request? *
1 point
7. How long does it take for the customer’s account to be activated for international trips? *
1 point
8. What is the restriction the customer has to use her week at the Resort in Mexico? *
1 point
9. How many points would the customer have next year? *
1 point
10. When did the customer pay this year’s maintenance fee? *
1 point
III Parte
11. What is the agent’s name? *
1 point
12. What’s the customer’s name? *
1 point
13. What’s the customer’s issue? *
1 point
14. What’s the customer’s e-mail address? *
1 point
15. Which password did the agent provide the customer with? *
1 point
IV Parte
16. Where does the customer need to go to change her password? *
1 point
17. What will the customer do now that she has set up her password? *
1 point
18. What did the customer get from the Abeka link? *
1 point
19. What does the customer want to do with her code? *
1 point
20. Which option does the customer need to click on to get her book? *
1 point
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