Dear Pet Parent,

We extend our heartfelt condolences for your loss. Thank you trusting us with the care for your beloved pet and for filling out this form. This step starts the process of continuing the care of your beloved pet.

Our office hours are 7AM-7PM. Please rest easy, knowing that we will contact you shortly to discuss the next steps in the process of receiving your pet. We will schedule an appointment directly with you, this way each pet parent has their own quiet time scheduled and we can make sure one of our team members are on site and prepared to assist you. If you prefer, we can arrange to pick up at your veterinarian or your home.

You may choose an urn and keepsakes such as clay or ink paw and nose prints, jewelry, keychains or fur clippings. The memorial package can be customized to fit your needs. Memorial products are available to view in our website product catalog. Or, after we speak with you, you will be enrolled in your own pet parent portal where you can view and add products to your memorial package from your own device. Displays are available to view in person, during your appointment, at the location that we receive your pet.

 **Please inform us of your preferences for ink or clay imprints or fur clippings when placing the cremation order or by adding them directly, in your pet parent portal, right away, this is important so that they can be completed prior to cremation. 

Thank you, once again, for reaching out to Eternal Paws. We are here to support you every step of the way. Once you complete the form, Nathan, Ashley or Susie will contact you to answer any questions you have, schedule an appointment and guide you. Please include any preferences in the space provided below, we are here to honor your wishes throughout your experience. 

 Warm regards, 

 Your Compassionate Eternal Paws Team

 Susie, Nathan, James, Amie, Bekah, Joshua, Ashley and Mikel

Note: When caring for your pet's body, after they have passed, please keep them as cold and dry as possible, if covering, use a light sheet, rather than a heavy blanket. Please remove all collars and/or clothes from your pet. If you request assistance with removing these items, let us know, we can do that for you when we receive your pet.