A $10 processing fee per handset will be applied if:

• Items are sent to us without approval and RMA number.
• Items are returned as faulty but found to be in full working condition, or damaged by client.
• Items are returned without a clear description of fault or issue.

All phones should be returned with its original accessories & packaging, a 5% restocking fee will be applied to phones missing items.

Phones will be exchanged for the same model, If no longer available we will exchange for a similar product of the same value.

Returned items should have the RMA # marked clearly on the external shipping box or package. The client assumes responsibility for the package until it is delivered & signed for at our RMA returns processing center.

It is always important to verify cell phone compatibility with their desired network provider & 3G / 4G / 5G frequency before placing an order.

Once we receive your RMA, we will process & resolve within 7-10 business days or sooner.