One person who processes ACH files for your company will need to review and choose between Yes and No in the last question at the end of each section to indicate their understanding and agreement with the rules and regulations.  If a user does not understand or agree to a particular section, we will contact you to discuss that section further.   Once understood, the user will need to complete the survey again to indicate they do understand and agree.  Even though only one person is required to complete the survey, we recommend that all users complete the survey so everyone within your business is aware of ACH security.
Questions marked with an asterisk have to be answered.  Any question that does not have an asterisk next to it does not need a response.  However, there is a text box after each of these questions for comments if you choose to make one.
On the last page, the administrator should list any changes needed in order to update the "Company Setup" document that was included with the original letter.

Should you have any questions, please contact:
Jonathan Lloyd - 262-363-6500 x4955 or jlloyd@citizenbank.bank; 
Rhiannon Orgas - 262-363-6500 x 4903 or rorgas@citizenbank.bank
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