October 2020 reading exercise - Passenger removed from aircraft

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Read the text and answer the following questions.

Latam removed an homophobic passenger who offended a flight attendant

LATAM removed a passenger from its flight from Guarulhos to Fortaleza on September 14th due to homophobic behavior.
This occurred because the flight attendant asked a passenger who was sleeping to adjust his airline seat to its initial position during take-off. According to witnesses, the passenger got angry for being woken up and then started the homophobic insults.
When the passenger called the flight attendant a "shitty f*****", the professional decided to report the occurrence to his boss, who the passenger called “another piece of shit”.
The pilot was informed about the homophobic episode and decided to taxi back to the gate. Soon after that, the Federal Police was called and the passenger was taken out of the plane.
On Twitter, LATAM addressed the case, stating that they do not tolerate any kind of insults and that they follow strict security controls.

(Adapted from: https://gay-blog.com/en/news/latam-expels-homophobic-passenger-who-offended-a-flight-attendant/)

1) The flight attendant asked the passenger to *

1 point

adjust the seat to the most comfortable position.

fasten his seatbelt.

set the seat upright.

wake up to see the pre-flight announcements.

2) Why did the passenger get angry? *

1 point

Because he was woken up.

Because he was scared about flying.

Because he didn't understand the announcements.

Because the position of the seat was not good.

3) Why did the flight attendant decide to report the situation to his boss? *

1 point

Because the passenger didn't want to follow the rules.

Because the passenger insulted him.

Because the unruly passenger asked to leave the aircraft.

Because passengers started complaining about the announcements.

4) Why did the pilot decide to go back to the gate? *

1 point

He was informed about the passenger's wish.

He followed ATC instructions.

He knew about the episode between the passenger and the crew members.

He thought there was a problem with his flight plan.

5) What does LATAM say about the situation? *

1 point

Following the security protocol, they won't express their opinion.

They don't accept that kind of behavior.

They will express their opinion on Twitter later.

They will gather more information about the situation and report it to the police.

6) Why was the passenger's action considered a crime? *

1 point

It broke the Covid-19 protocol.

It infringed aviation regulations.

It was a homophobic episode.

It was a racist episode.

7) True or False? *

6 points

True

False

The passenger insulted a flight attendant.

The pilot allowed the passenger to stay aboard.

The passenger was already sleeping before take-off.

Other passengers didn't hear the insult.

The airline told the pilot to taxi back to the gate.

The police removed the passenger from the plane.

8) So what did the passenger do exactly? *

1 point

He complained about the crew member's attitude.

He hit the crew member after arguing with another passenger.

He used a homophobic swear word to insult a flight attendant.

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