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Customer Satisfaction Survey: Fire Prevention Bureau
Ross Valley Fire Department Customer Satisfaction Survey for public interactions with Fire Prevention Bureau personnel during inspections, or at the Fire Department front counter.
* Indicates required question
Date
Date of interaction with Fire Prevention Bureau. If multiple, please select (approximate) first date of contact.
MM
/
DD
/
YYYY
Your Full Name
*
Your answer
Your Email
*
Your answer
Your Phone
Your answer
Your Address
Your answer
What was your role in your most recent interaction with the Fire Department?
*
Homeowner or renter
Contractor or building professional
Architect or engineer
Developer, realtor, or consultant
Other:
How did you interact with the Fire Prevention Bureau?
In person at fire station
In person at your home, a property, or business location.
Telephone
Email
Online (through
www.rossvalleyfire.org
)
Other:
Clear selection
Name(s) of Fire Department Employee(s) You Interacted With
Please list the names (if known) of the Fire Department employees you interacted with.
Your answer
What services were you seeking?
Resale Inspection
Fire Hazard Inspection
New Construction Inspection
Existing Building Inspection
Fire Code Information
Life Safety System Inspection (Sprinkler, Fire Alarm, Kitchen Hood)
General Information
Invoice Information
Request a hazard abatement
Public Education Information
File a Complaint
Other:
Clear selection
Staff Were Courteous, Professional, and Helpful
Strongly Disagree
1
2
3
4
5
Strongly Agree
Clear selection
Fire Department personnel were professional in appearance.
Strongly Disagree
1
2
3
4
5
Strongly Agree
Clear selection
Staff was knowledgable and informative
Strongly Disagree
1
2
3
4
5
Strongly Agree
Clear selection
Requests for additional information were answered quickly
Strongly Disagree
1
2
3
4
5
Strongly Agree
Clear selection
Information provided was accurate and complete
Strongly Disagree
1
2
3
4
5
Strongly Agree
Clear selection
Staff provided follow up (when required or requested) in a timely manner
Strongly Disagree
1
2
3
4
5
Strongly Agree
Clear selection
Staff returned calls and emails in a timely manner
Strongly Disagree
1
2
3
4
5
Strongly Agree
Clear selection
Convenient office hours
Strongly Disagree
1
2
3
4
5
Strongly Agree
Clear selection
If you interacted online, the website was well organized and informative
Strongly Disagree
1
2
3
4
5
Strongly Agree
Clear selection
Overall experience
*
Strongly Disagree
1
2
3
4
5
Strongly Agree
Comments, Questions, Concerns
Note - Fire Department administrators can only respond to comments and questions if you provide contact information, above.
Your answer
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