Customer Satisfaction Survey: Fire Prevention Bureau
Ross Valley Fire Department Customer Satisfaction Survey for public interactions with Fire Prevention Bureau personnel during inspections, or at the Fire Department front counter.
Date
Date of interaction with Fire Prevention Bureau. If multiple, please select (approximate) first date of contact.
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/
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Your Full Name *
Your Email *
Your Phone
Your Address
What was your role in your most recent interaction with the Fire Department?​ *
How did you interact with the Fire Prevention Bureau? ​
Clear selection
Name(s) of Fire Department Employee(s) You Interacted With
Please list the names (if known) of the Fire Department employees you interacted with.
What services were you seeking?
Clear selection
Staff Were Courteous, Professional, and Helpful
Strongly Disagree
Strongly Agree
Clear selection
Fire Department personnel were professional in appearance.
Strongly Disagree
Strongly Agree
Clear selection
Staff was knowledgable and informative
Strongly Disagree
Strongly Agree
Clear selection
Requests for additional information were answered quickly
Strongly Disagree
Strongly Agree
Clear selection
Information provided was accurate and complete
Strongly Disagree
Strongly Agree
Clear selection
Staff provided follow up (when required or requested) in a timely manner
Strongly Disagree
Strongly Agree
Clear selection
Staff returned calls and emails in a timely manner
Strongly Disagree
Strongly Agree
Clear selection
Convenient office hours
Strongly Disagree
Strongly Agree
Clear selection
If you interacted online, the website was well organized and informative
Strongly Disagree
Strongly Agree
Clear selection
Overall experience *
Strongly Disagree
Strongly Agree
Comments, Questions, Concerns
Note - Fire Department administrators can only respond to comments and questions if you provide contact information, above.
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