Live Tutor Training Quiz

Below, please type your first and last name in this format: Last name, First name *

Please type your eTutoring email address below. This is the email that will be used in the eTutoring app & for the Zoom group. It CANNOT be your .edu email address. Please see the Zoom Privacy Advisory document on the training page for more information. *

What is your preferred email for eTutoring communications -- including emails from the director, as well as emails from the live eTutors' Google group? This email address does NOT have to be different from your eTutoring email address (your answer to the previous question).
*

Optional: How should I address you in emails? (nickname, first name, or other preferred name) If you leave this blank, I'll address you by your first name. *

Optional: What are your preferred pronouns? *

She/her/hers

He/him/his

They/them/their

Prefer not to say

Other:

Which college do you attend/work for? *

Please select the subject(s) you will tutor for the WeTC from the list below. You may choose between 1 and 3 subjects, depending on what you feel comfortable tutoring. Do not choose more than three subjects. *

Accounting

Algebra

American Sign Language (ASL)

Anatomy and Physiology

Biology

Calculus

Chemistry (Intro)

Chemistry (General)

Chemistry (Organic)

Chemistry (Inorganic)

Chemistry (Analytical)

Chinese (Mandarin)

Chemistry (Physical)

Communications

Computer Information Systems

Computer Network Administration

Computer Science

Differential Equations

Economics

Engineering Mechanics

English for Speakers of Other Languages

French

Intro to Engineering (mechanical & electrical)

Intro to Psychology

Japanese

Linear Algebra

Math in Society

Microsoft Office

Nursing

Physics

Spanish

Statistics

Trigonometry

Web Development (HTML, CSS, and WordPress)

Required

The following items are required to complete a shift. *

Check all that apply.

1 point

A. Computer

B. Web browser

C. paper and pencil

D. headset

E. timer

F. internet connection

Required

True or False: Students have access to the weekly tutor schedule when they're logged into eTutoring. *

1 point

True

False

True or False: I must enter my Zoom room as soon as I log in to eTutoring and remain in the Zoom room until my shift is over. *

1 point

True

False

True or False: When you're working in your Zoom Room, you are the host. *

1 point

True

False

True or False: In your Zoom room, you can share your computer’s desktop, files, and applications with students. *

1 point

True

False

True or False: A chime should ring every time a student enters your Zoom room. *

1 point

True

False

Use of audio is required except when: *

1 point

You don’t have a headset

The student refuses it

You’re tutoring in the morning

You’re working in a coffee shop

True or False: Live tutors should also try to answer eQuestions while in their Zoom rooms. *

1 point

True

False

To prevent audio feedback (“echoing”) the tutor should: *

1 point

A. Stop using audio

B. Plug in his/her headphones or use a headset

C. Turn the student’s audio capabilities off

D. Make sure the student plugs in his/her headphones

E. Answers B and D

F. None of the above

True or False: All Zoom room sessions are automatically recorded. *

1 point

True

False

Why are Zoom sessions recorded? *

1 point

A. Because tutors are evaluated according to randomly chosen recordings

B. So the director can verify that the tutors are working their entire shifts

C. Because the director and the institutional coordinator (ICs) respond to student complaints by viewing the relevant recording and carefully considering both the tutor’s and the student’s actions.

D. All of the above

E. None of the above

If audio isn’t working in Zoom, I should only spend about ______ troubleshooting. *

1 point

1 minute

2 minutes

3 minutes

5 minutes

True or False: If you’re 15 minutes late to your scheduled shift, you can make the time up by working 15 minutes past the end of your scheduled shift. *

1 point

True

False

To be considered tardy, I need to be more than _______ late for my scheduled shift. *

1 point

5 minutes

10 minutes

15 minutes

20 minutes

Assuming you don't notify the director of an emergency, which of the following qualifies as a missed shift? *

1 point

I log in 30 minutes late for my shift.

I log in 30 minutes late, but I work 30 minutes past the end of my scheduled shift.

I have to leave 35 minutes before the end of my shift.

I don't log in on the day of my shift.

All of the above

None of the above

"Peak weeks" are: *

1 point

A. The weeks when students get to “peak” at the site without logging in.

B. The weeks when institutional coordinators check the site to make sure their tutors are logging in.

C. The weeks when student usage of the site is higher than normal.

D. All of the above

E. None of the above

True or False: If I need to move a shift, I should fill out WeTC scheduling form. *

1 point

True

False

True or False: There are no rules about where I can move a non-peak-week shift. *

0 points

True

False

True or False: I can post resources to eTutoring's Resources page. *

1 point

True

False

True or False: When I fill out the scheduling form to move a shift, the shift is automatically & instantly moved to the new date and time. *

1 point

True, and no other action is necessary.

False. The director makes each change individually and tutors need to check the schedule on eTutoring to confirm that the change was made.

When the eQuestion at the top of the queue is beyond my level of expertise, I should: *

1 point

Do my best to answer the eQuestion.

Notify the Director of the WeTC of the issue.

Notify my Institutional Coordinator

None of the above

All of the above

If a student submits an eQuestion without asking a specific question about the problem and without showing the work they've done so far, you should: *

1 point

Do the problem for the student

Leave the eQuestion for the next tutor

I am not responsible for answering eQuestions

Respond by telling the student that the tutors need more information in order to help him/her with the posted eQuestion.

True or False: Assuming the tutor has the expertise to answer the eQuestion at the top of the queue, the tutor should answer the eQuestion at the top of the queue before answering any of the others. *

1 point

True

False

If I encounter a disruptive student in my Zoom room, I will: *

1 point

A. Immediately remove the student from my Zoom room.

B. Tell the student that their behavior is inappropriate and move them to the waiting room. From there, I can send them messages and invite them back in or remove them, if needed.

C. Contact the WeTC director with the date and time of the recording, as well as the student’s name.

D. Contact tech support

E. Answers B and C

F. Answers A and D

After a few warnings, students may be removed from your Zoom room after ____ minutes of not responding to repeated greetings via audio and chat. *

1 point

2

5

10

15

When there are multiple students in your room, you should work with each student for _________ minutes.

1 point

about 10

about 20, but never more than 30

40, but never more than 60

at long as it takes

Clear selection

What is a “read-only” date on eTutoring? *

1 point

A. A date when no one can log in to eTutoring

B. A special speed-reading contest between eTutors

C. A date when students can log in but they can't post new eQuestions, new Writing Lab submissions, or have Zoom sessions with tutors.

D. A and B

E. B and C

F. None of the above

Which of the following are read-only dates, or fall during a read-only period? Check all that apply. *

1 point

A. New Year's Day

B. Dr. Martin Luther King, Jr. Day

C. President's Day

D. St. Patrick's Day

E. Valentine's Day

F. Memorial Day

G. Independence Day

H. Labor Day

I. Columbus Day

J. Halloween

K. Veterans Day

L. Thanksgiving Day

M. The day after Thanksgiving

N. Christmas Day

Required

True or false: Tutors are responsible for working their shifts as they appear on the schedule at eTutoringOnline.org. *

1 point

True

False