MDP - Level 1 Certification Exam
Complete this certification test once you've completed your MDP booklet and the required workshops.
To be an effective leader, you should take great care of your team while also:
meeting the needs of your organization
taking great care of yourself
making sure everyone gets paid
helping everyone feel productive
Which reduces profit: over-portioning or under-portioning
Both equally affect food costs and sales
Which of the following is not a best practice of routing?
Bagging and tagging
Identifying and routing "smart doubles"
Knowing the delivery area
Dispatching drivers before the order is actually ready to go
How often is the data in Real Time (in PWR) updated?
Every 60 seconds
Every 5 minutes
On a $20 order, how much of that cash would go towards food cost?
Portioning consistently is important so that...
...customers know what to expect when they order from Domino's, no matter where they are located
...every team member makes the pizza at the same speed
...if we over-portion pepperoni and under-portion cheese, the pizza will still weigh the right amount
...you can sell more pizzas than your neighboring store
Towels used on food surfaces...
...can only be used on food surfaces
...can be used on all surfaces
...can only be used once
...can be used multiple times
What has the most impact when you speak?
Your body language
Where can you find your stores CSAT score?
Service Times Report
An effective goal should be Specific, Measurable, Achievable, and....
Not too hard
A tactic to add energy to the shift, make individual team members feel good, and let the team know your expectations is called:
Leading by Example
Setting the Tone
When it comes to being a Product Master, great leaders have: (select all that apply)
Strong technical skill
More hours than other team members
The ability to make it fun
A higher pay than than other team members'
You have one CSR who has clocked out 15 minutes late on 6 of their shifts in the last 2 weeks. How much in dollars, has the CSR cost the store in additional labor if they are paid $8.30 per hour?
Who are our internal customers? (multiple answers)
Carry Out Customers
Drive Through Customers
Store Team Members
Franchise Team Members
What ingredient is considered a "living ingredient" in dough?
What is a leading indicator that a restaurant has poor leadership and internal customer service performance?
High Rentention Rate
Your store recently received a large order for an office party down the road. What is the best way you can take advantage of this opportunity and help build your sales?
Place an employee outside the office with a wobble board
Include a menu with the large order
Call the office back to try and upsell
What five categories make up your CSAT score? (multiple answers)
Customer Care Cases
Net Promoter Score
Conducting self-OERs are important because they provide insight on how the store is running from a customer's perspective
How do we WOW a customer?
Listen, Empathize, Apologize, Do What It Takes, Stand By Your Promise
Apologize, Give Them Nothing, Get Off The Phone
Apologize, Give Them What They Want, Give Them Something Extra
Argue, Get Angry, Get Even
What three basic questions does any individual want to know when starting a new job?
Do customers like me? How can I increase my tips? What else can I be doing?
Did I meet the sales goal? How is the store doing? Do I need more training?
What am I doing? How am I doing? Does anybody care?
How much will I be paid? What discounts do I get? Do I receive paid vacation?
Which of the following is not a best practice of safe delivery?
Only send trained Delivery Experts out on deliveries
Hustle all the time
Hustle on your feet--not on the street
Where should dough trays be placed in your walk-in?
Right against the wall to maximize space
A few inches from the wall to maximize proper air flow
In the front so they are easy to reach
In the back so they are out of the way
Who made famous the quote, "If you take care of your employees, they will take care of your customers."
What are the two types of customers we serve as leaders in our stores?
Regular Customers and Occasional Customers
Delivery Customers and Carry Out Customers
Internal Customers and External Customers
Families and Businesses
The three parts of team member efficiency are performing the job itself, using lulls to complete other tasks and taking frequent breaks to rest.
It's recommending to re-certify as a Product Master every ___ months.
What does PCYA stand for?
Percent Compared [from a] Year Ago
Percent Change [from a] Year Ago
Percent Conversion [from a] Year Ago
Why is it a bad idea to use frozen cheese on your product?
Cheese is smaller when it's frozen, so it affects portioning
It will be cold when it comes out of the oven
It clumps and makes it hard to spread
Cheese is larger when frozen, so it affects portioning
What are some suggested ways you can prevent food waste? (Select all that apply)
Use scales to practice portioning with your teams
Don't let employees make personal food orders
Quiz team members on portions
Team Member Name
What are the three primary service goals that is graded on the OER?
CDOT, Load Time, and Singles%
ADT, Load Time, and Extreme Deliveries
Singles%, ADT, and Extreme Deliveries
Once you sanitize your dishes in the 3-compartment sink, you should...
...wipe them dry with a towel
...let them air dry
...put them back where they belong
...wash them a second time just to be thorough
How could you let your team know that accuracy matters?
Vocalize what you see in store and monitor the makeline
Stretch dough during the rush
Write it in the manager log
Observe the rush
The three fanattitudes are: (select all that apply)
Game face is my only face
I am the key ingredient
You are my priority
I have pizza sauce in my veins
A customer has a credit for $14.03 because of a late order two weeks ago. The customer would like to apply this credit to their order of $29.68. How much do they still owe after the credit is applied?
What is a way we can measure customer service in our stores?
Team Members in Perfect Image
Following Job Aids
What is an example of a basic cost?
The monthly building rent
The cost to produce new advertising posters
Credit card expenses
Which describes properly proofed dough?
Double in size, maintains round shape, and is easy to stretch
Very soft to the touch, slightly difficult to pull from tray, and easily stretches with some thin spots
Very cold and firm to the touch--difficult to edge stretch
Deflated with no spring when touched, difficult to pull round dough ball from tray, and easily falls apaprt when stretched
What is the definition of leadership?
The ability to guide, direct, and influence
Getting your team to do the tasks you assign them
Being respected and efficient
Being consistent while delegating tasks to your team
You deliver an order totaling $32.00. A customer leaves a 20% tip. How much was the tip?
Send me a copy of my responses.
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