Public Relations and Information Office (URP) - Customer Satisfaction Survey
Can you help us improve our services in less than 1 minute? The survey is completely anonymous.
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a) Which category of user do you feel you belong to? *
1. URP’s web page is easy to find on Sapienza’s website *
2. URP’s web page contains clear, exhaustive and up-to-date information, including contact
details *
3. URP's opening hours are convenient *
4. Procedures to access the service are simple and straightforward *
5. The URP staff I was in contact with were helpful and competent *
6. Response time to my requests is adequate *
7. The support I received met my needs *
8. I find URP’s Zoom helpdesk useful *
9. Overall, I am satisfied with my experience with URP *
10. Feedback and suggestions for improving the service
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