ODE Case Study 1

Customer has contacted us to advise they ordered a pair of Crocs in a UK size 8 but received a size 9.  The customer contacted us previously and was sent a replacement but they too are a size 9. 

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Your Name: *
How do you think the customer is feeling? *
What information do we need to provide to the customer?
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What solution would you offer the customer?
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If the customer was to rate your service out of 5 what mark do you think they would give you? Why?     
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