Satisfaction survey

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Satisfaction survey

Suicide prevention line / Prévention Suicide Laval

Why did you contact the Prévention Suicide Laval line? *

I had suicidal thoughts

I was worried about a loved one who is experiencing suicidal thoughts

I am bereaved by the suicide of a loved one

I am a professional and I needed support for an intervention

I am a Sentinelle and I was calling as part of the programm

I am a first responder and was calling for a suicidal risk estimate

Other

How many times have you contacted the Prévention Suicide Laval line? *

1-3 times

4-10 times

10 times or more

I prefer not to specify

I don't know

If possible, specify what time of day you called *

On weekdays, between 8:00 a.m. and 4:00 p.m.

On weekdays, between 16:00 and midnight

On weekdays, between midnight and 8:00 am

On weekends, between 8:00 a.m. and 4:00 p.m.

On weekends, between 16:00 and midnight

On weekends, between midnight and 8:00 am

I prefer not to specify

I don't remember

Overall, how would you describe the quality of your experience with Prevention Suicide Laval? *

Very positive

Rather positive

Neutral

Rather negative

Very negative

I received services according to my language of use, in French or English.

Yes

Clear selection

By calling Prévention Suicide Laval, I was able to talk to a worker without delay.

Fully agree

Relatively agree

Indecisive

Relatively disagree

Strongly disagree

Clear selection

I felt that the worker I spoke to was empathetic to what I was experiencing

Fully agree

Relatively agree

Indecisive

Relatively disagree

Strongly disagree

Clear selection

I was treated with professionalism and respect

Fully agree

Relatively agree

Indecisive

Relatively disagree

Strongly disagree

Clear selection

The confidentiality of my call was respected

Fully agree

Relatively agree

Indecisive

Relatively disagree

Strongly disagree

Clear selection

Following my call, I was referred to another organization adapted to my needs

Fully agree

Relatively agree

Indecisive

Relatively disagree

Strongly disagree

I don't know, I'm still waiting for service

Not applicable

Clear selection

At the beginning of your call, how much was your level of psychological distress?

I felt no distress

My distress was extreme

Clear selection

At the end of your call, how much was your level of psychological distress?

I felt no distress

My distress was extreme

Clear selection

Would you like to add an additional comment related to the services of Prévention Suicide Laval?

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