NARR Standards Level 2
Please fill out all required fields by attaching documentation for all Level 2 standards.
Required fields and Level 2 standards are determined by a red (*)
You must complete all required fields before submission is allowed.
Recovery Home Name *
Contact Name (First, Last) *
Contact Email *
Contact Phone Number *
1 ADMINISTRATIVE AND OPERATIONAL DOMAIN
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(A) Core Principal: Operate with Integrity
1.a) A written mission that reflects a commitment to those served and identifies the population served which, at a minimum, includes persons in recovery from a substance abuse disorder. *
Required
1.b) A vision statement that is consistent with NARR's core principals *
Required
2.a) Documentation of legal business entity (e.g. incorporation, LLC documents or business license). *
Required
2.b) Documentation that the owner/operator has current liability coverage and other insurance appropriate to the level of support. *
Required
2.c) Written permission from the property owner of record (if the owner is other than the recovery residence operator) to operate a recovery residence on the property. *
Required
2.d) A statement attesting to compliance with nondiscriminatory state and federal requirements. *
Required
2.e) Operator attests that claims made in marketing materials and advertising will be honest and substantiated and that it does not employ any of the following: • False or misleading statements or unfounded claims or exaggerations; • Testimonials that do not reflect the real opinion of the involved individual; • Price claims that are misleading;• Therapeutic strategies for which licensure and/or counseling certifications are required but not applicable at the site; or • Misleading representation of outcomes *
Required
2.f) Policy and procedures that ensure that appropriate background checks (due diligence practices) are conducted for all staff who will have direct and regular interaction with residents.
2.g) Policy and procedures that ensure the following conditions are met if the residence provider employs, contracts with or enters into a paid work agreement with residents: • Paid work arrangements are completely voluntary. • Residents do not suffer consequences for declining work. • Residents who accept paid work are not treated more favorably than residents who do not • All qualified residents are given equal opportunity for available work.• Paid work for the operator or staff does not impair participating residents’ progress towards their recovery goals.• The paid work is treated the same as any other employment situation.• Wages are commensurate with marketplace value and at least minimum wage.• The arrangements are viewed by a majority of the residents as fair.• Paid work does not confer special privileges on residents doing the work.• Work relationships do not negatively affect the recovery environment or morale of the home.• Unsatisfactory work relationships are terminated without recriminations that can impair recovery. *
Required
2.h) Staff must never become involved in residents’ personal financial affairs, including lending or borrowing money, or other transactions involving property or services, except that the operator may make agreements with residents with respect to payment of fees. *
Required
2.i)A policy and practice that provider has a code of ethics that is aligned with the NARR code of ethics. There is evidence that this document is read and signed by all those associated with the operation of the recovery residence, to include owners,operators, staff and volunteers. *
Required
3.a) Prior to the initial acceptance of any funds, the operator must inform applicants of all fees and charges for which they will be, or could potentially be, responsible. This information needs to be in writing and signed by the applicant. *
Required
3.b) Use of an accounting system which documents all resident financial transactions such as fees, payments and deposits.• Ability to produce clear statements of a resident’s financial dealings with the operator within reasonable time frames.• Accurate recording of all resident charges and payments.• Payments made by 3rd party payers are noted *
Required
3.c) A policy and practice documenting that a resident is fully informed regarding refund policies prior to the individual entering into a binding agreement. *
Required
3.d) A policy and practice that residents be informed of payments from 3rd party payers for any fees paid on their behalf. *
Required
4.a) Policies and procedures regarding collection of resident’s information. At a minimum data collection will • Protect individual’s identity.• Be used for continuous quality improvement and be part of day-to-day operations and regularly reviewed by staff and residents (where appropriate). *
Required
(B) Core Principal: Uphold Residents' Rights
5.a) Documentation of a process that requires a written agreement prior to committing to terms that includes the following:• Resident rights• Financial obligations, and agreements• Services provided• Recovery goals• Relapse policies• Policies regarding removal of personal property left in the residence.
6.a) Policies and procedures that keep residents’ records secure,with access limited to authorized staff. *
Required
6.b) Policies and procedures that comply with applicable confidentiality laws. *
Required
6.c) Policies and procedures, including social media, protecting resident and community privacy and confidentiality. *
Required
(C) Core Principal: Create a culture of empowerment where residents engage in governance and leadership
7.a) Evidence that some rules are made by the residents that the residents (not the staff) implement. *
Required
7.b) Grievance policy and procedures, including the right to take unresolved grievances to the operator’s oversight organization. *
Required
7.c) Verification that written resident’s rights and requirements(e.g. residence rules and grievance process) are posted or otherwise available in common areas. *
Required
7.d) Policies and procedures that promote resident-driven length of stay. *
Required
7.e) Evidence that residents have opportunities to be heard in the governance of the residence; however, decision making remains with the operator. *
Required
8.a) Peer support interactions among residents are facilitated to expand responsibilities for personal and community recovery. *
Required
8.b) Written responsibilities, role descriptions, guidelines and/or feedback for residence leaders. *
Required
8.c) Evidence that residents’ recovery progress and challenges are recognized and strengths are celebrated. *
Required
(D) Core Principal: Develop Staff Abilities to Apply the Social Model
9.a) Evidence that management supports staff members maintaining self-care. *
Required
9.b) Evidence that staff are supported in maintaining appropriate boundaries according to a code of conduct. *
Required
9.c) Evidence that staff are encouraged to have a network of support. *
Required
9.d) Evidence that staff are expected to model genuineness,empathy, respect, support and unconditional positive regard. *
Required
10.a) Policies that value individuals chosen for leadership roles who are versed and trained in the Social Model of recovery and best practices of the profession. *
Required
10.b) Policies and procedures for acceptance and verification of certification(s) when appropriate. *
Required
10.c) Staffing plan that demonstrates continuous development for all staff.
11.a) Policies and procedures that serve the priority population,which at a minimum include persons in recovery from substance use but may also include other demographic criteria. *
Required
11.b) Cultural responsiveness and competence training or certification are provided. *
Required
12.a) Job descriptions include position responsibilities and certification/licensure and/or lived experience credential requirements. *
Required
12.b) Job descriptions require staff to facilitate access to local community-based resources. *
Required
12.c) Job descriptions include staff responsibilities, eligibility, and knowledge, skills and abilities needed to deliver services.Ideally, eligibility to deliver services includes lived experience recovering from substance use disorders and the ability to reflect recovery principles. *
Required
13.a) Policies and procedures for ongoing performance development of staff appropriate to staff roles and residence level. *
Required
13.b) Evidence that management and supervisory staff acknowledge staff achievements and professional development. *
Required
13.c) Evidence that supervisors (including top management) create a positive, productive work environment for staff. *
Required
2 PHYSICAL ENVIRONMENT DOMAIN
All information under section 2 will be acquired during inspection.
Please check the boxes below to verify in advance that the requirements will be met.
(E) Core Principal: Provide a Home-like Environment
14.a) Verification that the residence is in good repair, clean, and well maintained. *
Required
14.b) Verification that furnishings are typical of those in single family homes or apartments as opposed to institutional settings. *
Required
14.c) Verification that entrances and exits are home‐like vs.institutional or clinical. *
Required
14.d) Verification of 50+ sq. ft per bed per sleeping room. *
Required
14.e) Verification that there is a minimum of one sink, toilet and shower per six residents. *
Required
14.f) Verification that each resident has personal item storage. *
Required
14.g) Verification that each resident has food storage space. *
Required
14.h) Verification that laundry services are accessible to all residents. *
Required
14.i) Verification that all appliances are in safe, working condition. *
Required
15.a) Verification that a meeting space is large enough to accommodate all residents. *
Required
15.b) Verification that a comfortable group area provides space for small group activities and socializing. *
Required
15.c) Verification that kitchen and dining area(s) are large enough to accommodate all residents sharing meals together. *
Required
15.d) Verification that entertainment or recreational areas and/or furnishings promoting social engagement are provided. *
Required
(F) Core Principal: Promote a Safe and Healthy Environment
16.a) Policy prohibits the use of alcohol and/or illicit drug use or seeking. *
Required
16.b) Policy lists prohibited items and states procedures for associated searches by staff. *
Required
16.c) Policy and procedures for drug screening and/or toxicology protocols. *
Required
16.d) Policy and procedures that address residents’ prescription and non-prescription medication usage and storage consistent with the residence’s level and with relevant state law. *
Required
16.e) Policies and procedures that encourage residents to take responsibility for their own and other residents’ safety and health. *
Required
17.a) Operator will attest that electrical, mechanical, and structural components of the property are functional and free of fire and safety hazards. *
Required
17.b) Operator will attest that the residence meets local health and safety codes appropriate to the type of occupancy (e.g. single family or other) OR provide documentation from a government agency or credentialed inspector attesting to the property meeting health and safety standards. *
Required
17.c) Verification that the residence has a safety inspection policy requiring periodic verification of• Functional smoke detectors in all bedroom spaces and elsewhere as code demands,• Functional carbon monoxide detectors, if residence has gas HVAC, hot water or appliances• Functional fire extinguishers placed in plain sight and/or clearly marked locations,• Regular, documented inspections of smoke detectors,carbon monoxide detectors and fire extinguishers,• Fire and other emergency evacuation drills take place regularly and are documented (not required for Level I Residences). *
Required
18.a) Policy regarding smoke‐free living environment and/or designated smoking area outside of the residence. *
Required
18.b) Policy regarding exposure to bodily fluids and contagious disease. *
Required
19.a) Verification that emergency numbers, procedures (including overdose and other emergency responses) and evacuation maps are posted in conspicuous locations. *
Required
19.b) Documentation that emergency contact information is collected from residents. *
Required
19.c) Documentation that residents are oriented to emergency procedures. *
Required
19.d) Verification that Naloxone is accessible at each location, and appropriate individuals are knowledgeable and trained in its use. *
Required
3 RECOVERY SUPPORT DOMAIN
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(G) Core Principal: Facilitate Active Recovery and Recovery Community Engagement
20.a) Documentation that residents are encouraged to do at least one of the following:• Work, go to school, or volunteer outside of the residence(Level 1, 2 and some 3s) • Participate in mutual aid or care giving (All Levels) • Participate in social, physical or creative activities (All Levels) • Participate in daily or weekly community activities (All Levels) • Participate in daily or weekly programming (Level 3’s and 4’s) *
Required
21.a) Evidence that each resident develops and participates in individualized recovery planning that includes an exit plan/strategy. *
Required
21.b) Evidence that residents increase recovery capital through such things as recovery support and community service,work/employment, etc. *
Required
21.c) Written criteria and guidelines explain expectations for peer leadership and mentoring roles. *
Required
22.a) Resource directories, written or electronic, are made available to residents. *
Required
22.b) Staff and/or resident leaders educate residents about local community-based resources. *
Required
23.a) A weekly schedule details recovery support services, events and activities. *
Required
23.b) Evidence that resident-to resident peer support is facilitated:• Evidence that residents are taught to think of themselves as peer supporters for others in recovery• Evidence that residents are encouraged to practice peer support interactions with other residents *
Required
24.a) Provide structured scheduled, curriculum-driven,and/or otherwise defined support services and life skills development. Trained staff (peer and clinical) provide learning opportunities.
24.b) Ongoing performance support and training are provided for staff.
25.a) Evidence that the program’s weekly schedule includes clinical services.
(H) Core Principal: Model Pro-social Behaviors and Relationship Enhancement Skills
26.a) Evidence that staff and residents model genuineness, empathy and positive regard. *
Required
26.b) Evidence that trauma informed or resilience-promoting practices are a priority.
26.c) Evidence that mechanisms exist for residents to inform and help guide operations and advocate for community-building. *
Required
(I) Core Principal: Cultivate the Resident’s Sense of Belonging and Responsibility for Community
27. Sustain a “functionally equivalent family” within the residence by meeting at least 50% of the following: *
Required
a) Residents are involved in food preparation. b) Residents have a voice in determining with whom they live. c) Residents help maintain and clean the home (chores, etc.). d) Residents share in household expenses. e) Community or residence meetings are held at least once a week. f) Residents have access to common areas of the home. *
Required
28.a) Engagement in informal activities is encouraged. *
Required
28.b) Engagement in formal activities is required.
28.c) Community gatherings, recreational events and/or other social activities occur periodically. *
Required
28.d) Transition (e.g. entry, phase movement and exit) rituals promote residents' sense of belonging and confer progressive status and increasing opportunities within the recovery living environment and community. *
Required
29.a) Residents are linked to mutual aid, recovery activities and recovery advocacy opportunities. *
Required
29.b) Residents find and sustain relationships with one or more recovery mentors or mutual aid sponsors. *
Required
29.c) Residents attend mutual aid meetings or equivalent support services in the community. *
Required
29.d) Documentation that residents are formally linked with the community such as job search, education, family services,health and/or housing programs. *
Required
29.e) Documentation that resident and staff engage in community relations and interactions to promote kinship with other recovery communities and goodwill for recovery services. *
Required
29.f) Residents are encouraged to sustain relationships inside the residence and with others in the external recovery community. *
Required
4 GOOD NEIGHBOR DOMAIN
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(J) Core Principal: Be a Good Neighbor
30.a) Policies and procedures provide neighbors with the responsible person’s contact information upon request. *
Required
30.b) Policies and procedures that require the responsible person(s)to respond to neighbor’s concerns *
Required
30.c) Resident and staff orientations include how to greet and interact with neighbors and/or concerned parties. *
Required
31.a) Preemptive policies address common complaints regarding at least:• Smoking• Loitering• Lewd or offensive language• Cleanliness of the property *
Required
31.b) Parking courtesy rules are documented. *
Required
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