Emergency 911 Survey Form
Dear Caller,

We, at the DILG-E911, endeavors to consistently provide effective and efficient services to meet our clients' needs. In this regard, may we request you to help us improve our services by allowing us to hear your voice.

Kindly fill-up this survey form and reflect your impressions about our services and let us know your experience while transacting official business with us. Select the rating that corresponds to your satisfaction level and/or write your observations/comments/feedback.
___________________

Minamahal naming Panauhin,

Kami, sa DILG-E911, ay lubos na nagsisikap upang patuloy na magbigay ng epektibo at mataas na kalidad na serbisyo upang matugunan ang mga pangangailangan ng aming mga kliyente. Sa bagay na ito, aming hinihiling na kami ay iyong matulungan sa patuloy na pagpapabuti ng aming mga serbisyo sa pamamagitan ng pagpapaalam sa amin ng inyong mga saloobin.

Kung maaari lamang pong pakipunan itong sarbey at ilahad ang inyong masasabi sa aming naibigay na serbisyo. Pilihin ang marka na tutugma sa iyong antas ng lugod/kasiyahan.
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RESPONSIVENESS: The Call was promptly answered. (Sinagot agad ang tawag) *
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RELIABILITY: The emergency and its location was determined in a fast, accurate manner, and those information were repeated at least once by the telecommunicator. (Natukoy ang emerhensiya at ang lokasyon nito sa isang mabilis, tumpak na paraan, at ang impormasyong iyon ay naulit nang hindi bababa sa isang beses ng temecommunicator.) *
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ACCESS AND FACILITIES: The communication line was clear and the equipment and technology used for the service was appropriate. (Malinaw ang linya ng komunikasyon at angkop ang mga kasangkapan at teknolohiya na ginamit para sa serbisyo) *
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COMMUNICATION: The telecommunicator immediately understood the need of the caller and was able to provide information that the caller easily understood. (Naunawaan agad ng telecommunicator ang pangangailangan ng tumawag at nakapagbigay siya ng impormasyon na madaling naunawaan ng tumawag) *
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INTEGRITY: The telecommunicator was courteous, considerate, and professional during the call process. (Ang telecommunicator ay magalang, maalalahanin, at propesyunal habang nasa proseso ng pagtawag) *
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ASSURANCE: The service given by the competent conprovided the caller with the confidence in the ability of the Emergency 911 to assist in the future. (Ang serbisyong naibigay ng telecommunicator na may sapat na kakayahan at kaalaman ay nagbigay ng kumpiyansa sa tumawag sa kakayahan ng Emergency 911 na magbigay ng tulong sa hinaharap) *
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OUTCOME: The overall expectations of the caller are met. (Nakamit ang kabuuang serbisyong inaasahan) *
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COST: Service is Free of Charge (Libre ang Tawag) *
Mga mungkahi at obserbasyon para sa pagpapabuti ng serbisyo
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Contact Number (for verification only) *
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