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Online shopping survey
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What is your gender?
Female
Male
Prefer not to say
Clear selection
Which of the following online retailers have you shopped with before?
Amazon
Walmart
Target
Best Buy
Etsy
Other:
How often do you make online purchases?
Choose
Multiple times per week
Once per week
A few times per month
Once a month
Less than once a month
What do you consider to be the most important factor when shopping online? (Select up to three)
Price
Product quality
Variety of options
Delivery time
Customer reviews
Brand reputation
Easy returns and refunds
Other:
Have you ever experienced any issues when shopping online?
Product did not match description
Delayed delivery
Damaged or defective product
Poor customer service
Other:
Do you typically research products online before making a purchase?
Yes
No
Clear selection
How likely are you to recommend an online store to a friend or family member?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
Clear selection
What would encourage you to shop more frequently on a particular online platform? (Select up to three)
Discounts or promotions
Faster delivery options
Better customer service
Expanded product selection
Improved website or app functionality
Other:
What would encourage you to shop more frequently on a particular online platform? (Select up to three)
Discounts or promotions
Faster delivery options
Better customer service
Expanded product selection
Improved website or app functionality
Other:
How satisfied are you with your overall online shopping experience?
Very dissatisfied
1
2
3
4
5
Very satisfied
Clear selection
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