QUICK RUNDOWN:1. Free shipping for returns and exchanges. Free shipping both ways on your first exchange!2. Expect a Return or Exchange request to take up to 10 business days to be fully resolved.3. All returns must be received within 60 days of the order date to receive a full refund.4. Exchange requests can only be made for the same item of a different color or size. 5. If the return is received after 60 days from the original order date, any refunds will be in the form of an online store credit.6. If there is a defect or quality issue with your product upon arrival, please call (503-542-7492) or email firstname.lastname@example.org so that we can resolve the issue immediately!7. If a pro duct is purchased through a Sseko Fellow, please reach out directly to your Sseko Fellow to handle the return or exchange process for you.