LCDA STAKEHOLDER SATISFACTION SURVEY
Land Custody and Development Authority (LCDA) / LCDA Holdings Sdn. Bhd. (LHSB) is conducting a survey to determine the level of satisfaction from our stakeholders when dealing with us.  The objective of this survey is to improve the quality of our future services and to strengthen this working relations.

Kindly select that best describes your Satisfaction Parameter for each question as stated below:  

Rating Scale:
1 Very Dissatisfied
2 Dissatisfied
3 Neither Satisfied Nor Dissatisfied
4 Satisfied
5 Very Satisfied

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Email *
Respondent Name *
Job Title
Company Name
Office Number
Handphone Number:
A  OUR PERSONNEL ATTRIBUTES
1. Courtesy and Professionalism. *
2. Timeliness of getting back to you when needed. *
3. Listening careful and being responsive to your needs. *
4. Having knowledge and expertise needed to meet your needs. *
5. Providing clear, complete and accurate information needed. *
6. Fair treatment when dealing with you and your peers. *
7. Quality of Work Done. *
B.  FACILITIES PROVIDED AND ITS USAGE
1. Waiting Room/Counter Service. *
2. Meeting Room *
3. Audio-Visual-Online System. *
C.  EASE OF MAKING APPOINTMENTS
1. On-time appointments
Clear selection
2. Cancellation and Responsiveness *
D.  INFORMATION MATERIALS PROVIDED
1. Handouts (hard-copy and soft-copy) *
2. Adequate Information. *
3. Latest and Timely *
E.  OVERALL CONTRIBUTIONS
1. Handouts (hard-copy and soft-copy) *
1. Are you satisfy dealing with LCDA / LHSB as a whole. *
2. Are you satisfy with LCDA / LHSB contribution to your organization. *
F.  What  have  LCDA  /  LHSB  contribute  to  your  esteemed  organization  throughout  the  years  dealing  with  us? (Please state your answers and indicate your reasons):
G.  Recommendation/Remarks:
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