Client Survey 2018
Thank you for coming in to talk with a volunteer at the Peer Support Centre.

We're always trying to make our service better, which is why we've asked you to tell us about your experience at the Peer Support Centre.

All the information given in this form will remain confidential. This means that no personal information will be taken, no volunteers will have access to the information, and only the Peer Support Centre staff will have access to the answers. The survey data will be collated so that overall impressions will be the focus, and so that we don't know who submitted the feedback.

Whether you choose to complete the form or not, will not affect your ability to access the centre in the future. Anyone can use the Peer Support Centre if a new issue arises, or their situation changes. This survey will only take about 5 minutes to complete. No questions are mandatory, so feel free to skip any questions.

We appreciate your generosity in giving us your feedback!

How satisfied are you with the session?
Very Unsatisfied
Very Satisfied
Compared to when you arrived at the centre, how are you feeling now?
Feeling much worse than before
Feeling much better than before
I was comfortable accessing the Peer Support Centre for help.
Strongly Disagree
Strongly Agree
I am comfortable talking with the volunteer listener.
Strongly Disagree
Strongly Agree
I feel listened to without judgement.
Strongly Disagree
Strongly Agree
I feel empowered moving forward.
Strongly Disagree
Strongly Agree
The physical space of the Peer Support Centre feels safe.
Strongly Disagree
Strongly Agree
I feel emotionally safe during the session.
Strongly Disagree
Strongly Agree
I think the Peer Support Centre hours are accessible.
Strongly Disagree
Strongly Agree
I feel that the timing of the session was utilized appropriately.
Strongly Disagree
Strongly Agree
I understand the confidentiality agreement set at the beginning of the session.
Strongly Disagree
Strongly Agree
I understand the short-term nature of the service.
Our sessions are 1 hour long and we cannot take reoccurring clients. We are able to offer additional sessions if (1) the situation changes, (2) you feel unsafe, or (3) you have something completely different going on.
Strongly Disagree
Strongly Agree
I feel confident with my strategy plan moving forward from todays session.
Strongly Disagree
Strongly Agree
The support I received is what I expected of the service.
Strongly Disagree
Strongly Agree
What was the most helpful part of the supportive listening session?
Your answer
What is one thing that would have improved the session?
Your answer
Would you recommend the services offered by the Peer Support Centre to someone else?
Finally, please consider what is one thing you can do for yourself today to take care of yourself?
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