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Customer Satisfaction Survey
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Project Number or Reference:
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Your answer
Q1. Why did you choose Sycamore? Please select all that apply.
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Technical knowledge
Previous successful project
Price
Delivery time
Commitment
Other:
Required
Q2. How would you rate the overall quality of service throughout your experience with us?
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Very Poor
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10
Very Good
Q3. How well did we interpret your requirements and concerns?
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Not very well
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Very well
Q4. How would you rate the quality of our personnel?
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Very poor
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Very good
Q5. Which of the following words would you use to describe our service? Please select all that apply.
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Reliable
High quality
Good value for money
Prompt response to problems
Efficient
Helpful
Delivered on time
Good communication
Required
Q6. How satisfied are you with our after-sales support?
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Very unsatisfied
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Very satisfied
Q7. How likely are you to use Sycamore again in the future?
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Very unlikely
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Very likely
Q8. How likely are you to recommend Sycamore to others?
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Very unlikely
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5
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9
10
Very likely
Q9. What would you suggest we do differently to improve your experience?
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Your answer
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