Technical Support Representative II
Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required.
What is your preferred method of contact?
How would your previous supervisors rate your attendance?
I have previously been terminated due to poor attendance
I have never had an unplanned absence in my career
Do you have experience training others?
What was your job title and company where you had the most hands on experience using hand tools such as wrenches, screwdrivers, pliers to assemble or trouble shoot equipment?
Scenario: You're vacuuming and suddenly the vacuum cleaner simply stops. What are some of the first things you'd check to trouble shoot?
How many years of troubleshooting electronics at a component level do you have?
1 - 3
4 - 6
More than 6 years
What is the name of an instrument used for measuring electrical potential difference between two points in an electric circuit.
How many years of experience do you have helping customers troubleshoot over the phone?
1 - 3
4 - 6
I have more than 6 years of experience
The picture below shows a picture of what type of Voltmeter?
None of the above
What does this symbol represent as it relates to Electricity?
Can you test amperage through a cord using a standard Volt meter?
Can you check for a dedicated circuit with a volt meter?
This position primarily provides assistance and expertise over the phone. Are you willing to primarily work from a desk with occasional hands on support on-site here in Mukilteo?
Yes - I'm used to using a computer and helping people over the phone
No - I'll decline interviewing for this position but thank you for asking
What compensation range are you seeking for this position?
$15 per hour or less
$16 - $18 per hour
$19 - $21 per hour
$22 - $24 per hour
More than $25 per hour
Thank you for taking the time to consider us as a potential employer. If after evaluating the responses to your application here we decide that we'd like to further consider you for the position, you will be emailed to request you send us a resume for consideration. If you'd like to learn more about our products I would encourage you to check out some of the company information below:
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