2020 was an unusual year all around.  

But what was its impact on business?  And how do Customer Success Executives quantify their organization's performance against the backdrop of an exceptional year?

Further, what does the outlook for 2021 look to be and how are companies preparing accordingly to move forward?


The aim of the Customer Success Benchmark Survey is to provide participants with empirical data that they can use to benchmark how their organization fared in 2020, as well as understand where the industry is headed in 2021.

Submit your response today.