DISABILITY EMPLOYMENT SERVICES Participant Satisfaction Survey

JavaScript isn't enabled in your browser, so this file can't be opened. Enable and reload.

This survey consists of 6 Sections:
1. OCTEC Staff
2. Your Meetings with OCTEC
3. Support Provided by OCTEC to Look for Work
4. Employment (if you are/or have been working)
5. Feedback and Complaints

Think about your overall experiences with your Career Consultant and other OCTEC staff you have been in contact with.

Which OCTEC site are you registered with? If unsure, please contact your Career Consultant and select from the list below:

Are staff at OCTEC helpful?

Yes

Clear selection

Are staff at OCTEC friendly?

Yes

Clear selection

Do staff return your phone calls?

Yes

Clear selection

Do you have regular contact with an OCTEC Career Consultant?

Yes

Clear selection

Does your Career Consultant treat you with dignity and respect?

Yes

Clear selection

Do you have any other comments about OCTEC staff:

Think about your overall experiences at your meetings with your Career Consultant and other OCTEC staff you have been in contact with.

Did your Career Consultant clearly explain Employment Services and how OCTEC will provide this service to you?

Yes

Clear selection

Does your Career Consultant discuss and take into consideration your individual needs when creating your Job Plan?

Yes

Clear selection

Does your Career Consultant update your Job Plan when your circumstances change? (i.e. start/end activities)

Yes

Clear selection

Does your Career Consultant clearly communicate details of appointment time/day and notify of any required changes?

Yes

Clear selection

Do your appointments commence on time or within an acceptable time frame?

Yes

Clear selection

Does your Career Consultant allow enough time for you to discuss your requirements?

Yes

Clear selection

Think about your overall experiences with your Career Consultant and other OCTEC staff you have been in contact with and the support you have been given.

Does your Career Consultant contact you about jobs available?

Yes

N/A

Clear selection

Does your Career Consultant assist you with job applications?

Yes

N/A

Clear selection

Does your Career Consultant assist you with job interviews?

Yes

N/A

Clear selection

Has your Career Consultant helped you access support from other organisations, e.g. vocational training, literacy and numeracy training, transport, counselling, etc?

Yes

N/A

Clear selection

During your time with OCTEC Employment Services have you been successful in gaining employment? If so think about your experiences during your employment.

Did your Career Consultant help you find your employment?

Yes

N/A

Clear selection

Did you receive support from OCTEC to assist you with starting employment, e.g. work clothing, licences, work place modifications, etc?

Yes

N/A

Clear selection

Do you feel your Career Consultant gave you the required support to be secure in your employment?

Yes

N/A

Clear selection

Does your Career Consultant keep in regular contact with you?

Yes

N/A

Clear selection

Does your Career Consultant keep in regular contact with your employer?

Yes

N/A

Clear selection

Has your Career Consultant been required to resolve any issues affecting your employment?

Yes

N/A

Clear selection

Are you still employed?

Yes

N/A

Clear selection

If you are no longer working, what is the reason why?

Resigned for medical reasons

Resigned for personal reasons

Made Redundant

Terminated

Other:

Clear selection

During your time with OCTEC Employment Services were there any times you would have liked to provide feedback?

If you wanted to give feedback would you know how?

Yes

N/A

Clear selection

Have you ever made a complaint to OCTEC?

Yes

N/A

Clear selection

If you have made a complaint, were you happy with the way it was investigated and the outcome?

Yes

N/A

Clear selection

If you were not happy with outcome, please explain why below?

Thinking about your entire experience with OCTEC Employment Service do you have any feedback or suggestions on how we can make your experience better?

On a scale of 1 to 10, how would you rate the service OCTEC provides overall?

Very Poor

Excellent

Clear selection

We would love to hear more about your experiences with OCTEC Employment Services if you are happy to talk to our Quality Services Team please leave your details.

Full Name

Phone

Thank you for taking time to completing this survey and helping us improve any required areas.

Submit

Clear form

Never submit passwords through Google Forms.

This content is neither created nor endorsed by Google. - Terms of Service - Privacy Policy

Does this form look suspicious? Report

Forms