DISABILITY EMPLOYMENT SERVICES Participant Satisfaction Survey
This survey consists of 6 Sections:
1. OCTEC Staff
2. Your Meetings with OCTEC
3. Support Provided by OCTEC to Look for Work
4. Employment (if you are/or have been working)
5. Feedback and Complaints
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Which OCTEC site are you registered with? If unsure, please contact your Career Consultant and select from the list below:
Are staff at OCTEC helpful?
Clear selection
Are staff at OCTEC friendly?
Clear selection
Do staff return your phone calls?
Clear selection
Do you have regular contact with an OCTEC Career Consultant?
Clear selection
Does your Career Consultant treat you with dignity and respect?
Clear selection
Do you have any other comments about OCTEC staff:
Did your Career Consultant clearly explain to you the employment services provided by OCTEC?
Clear selection
Did you have a say when doing your Job Plan?
Clear selection
Does your Job Plan meet your individual needs?
Clear selection
Does your Career Consultant update your Job Plan when you start new activities?
Clear selection
Does your Career Consultant contact you about jobs available?
Clear selection
Does your Career Consultant assist you with job applications?
Clear selection
Does your Career Consultant assist you with job interviews?
Clear selection
Has your Career Consultant helped you access support from other organisations, e.g. vocational training, literacy and numeracy training, transport, counselling, etc?
Clear selection
Did your Career Consultant help find your job for you?
Clear selection
Did you receive support from OCTEC with the costs involved in starting a job, e.g. work clothing, licences, travel expenses or workplace modifications?
Clear selection
Did your Career Consultant give you enough support when you started your job?
Clear selection
Does your Career Consultant keep in regular contact with your employer and provide you with feedback?
Clear selection
Has your Career Consultant been required to resolve any issues affecting your employment?
Clear selection
Are you still employed?
Clear selection
If you are no longer working, what was the reason your work stopped?
Clear selection
If you were unhappy with OCTEC or the services we provide, would you know how to give us this feedback?
Clear selection
Have you ever made a complaint to OCTEC?
Clear selection
If you have made a complaint, were you happy with the way it was investigated and the outcome?
Clear selection
If you were not happy, please tell us what happened:
On a scale of 1 to 10, how would you rate the service OCTEC provides overall?
Very Poor
Excellent
Clear selection
In what ways could OCTEC make the service better?
Name
Phone
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