Quality Policy Refresher 2019

Name

Dept / Team

1. Complete the statement: We in the Duzon E&H Teaching Center strive to have a positive impact on the ____________ ___________ __________ of our customers.

2. What are we committed to doing?

We are committed to making the class more interesting and more fun for our customers.

We are committed to helping them succeed in their personal and professional objectives through the use of the language.

Clear selection

3. Why do we have a customer satisfaction monitoring system?

It ensures that we are well informed of the true expectations, needs and desires of our customers.

It ensures that we are well informed of the satisfaction of the customers.

Clear selection

4. Who is our Quality Management Representative?

5. What does QMS stand for?

6. What do we keep in mind when we develop our strategies, products and services?

7. When did our CEO approve the quality policy?

May 22, 2013

April 1, 2015

Clear selection

8. Our organizational leadership sustains and supports the factors essential to achieving our quality objectives.

TRUE

FALSE

Clear selection

9. What are the factors essential to achieving our quality objectives?

10. Who is our Deputy QMR?

11. Why do we have a Quality Management System in place?

To ensure that we are well informed of the true expectations, needs and desires of our customers.

To make sure that quality standards are met and continually improved.

Clear selection

12. Employee engagement, employee development and employee empowerment are our quality objectives.

TRUE

FALSE

Clear selection

13. Give an example of our customers’ objectives.

14. What is in the core service of teaching operations and support departments?

15. Why do we have an organizational leadership?

It sustains and supports the factors essential to achieving our quality objectives: employee engagement, employee development, employee empowerment.

It makes sure that quality standards are met and continually improved.

Clear selection

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