Pearson Technical Support Survey - Global
www.PearsonINTLsupport.com

Thank you for participating in this confidential Technical Product Support customer satisfaction survey. Your feedback is very important to us as we continuously look for ways to improve our services.

The following questions were designed to assess your satisfaction with the technical support that you recently received. Your answers should focus on your experience with the most recent (last) Technical Support Technician with whom you worked.

Thank you so much for taking the time to send us your feedback!
Your Full Name:
Your Email Address:
How did you contact technical support?
Clear selection
Overall, how would you rate the process for getting your problem resolved?
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How long did you have to wait before your issue was resolved?
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How many contacts did it take for you to resolve your issue?
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On a scale of 1 to 5, how would you rate our overall support services?
(1 is the lowest rating while 5 is the highest rating)
Clear selection
Please tell us how well you agree with the below statements.
The Technical Support Representative was knowledgeable.
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The Technical Support Representative listened carefully.
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The Technical Support Representative was friendly.
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On a scale of 1 to 5, how would you rate the Technical Support Representative?
(1 is the lowest rating while 5 is the highest rating)
Clear selection
If you recall, what is the name of the Staff who assisted you? (Optional)
Please share any additional comments about your experience or suggestions on how we can better improve our technical support services.
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