2024 Clubhouse Survey

The LOWA Board of Directors is seeking your opinions on Clubhouse operations.  Our goal is to increase the utilization of the Clubhouse by the members and support the growth of the Clubhouse by continued improvements in food, service, event offerings and dining options.  In the coming months LOWA will engage a restaurant consulting firm to review Clubhouse operations and make recommendations for improvements.  Your input through this Survey will be valuable to LOWA management, the Board, and the consulting firm.

 Currently LOWA is in the final stages of the Clubhouse Facelift project, which includes newly installed flooring, paint, and lighting, as well as new furniture, and artwork that are on order and to be installed soon.  Our restaurant staff has recently completed extensive service training.  Through this Survey, we would like to know what you think and where you believe further improvements can be made.  We look forward to hearing from you and thank you for your participation.  Survey runs April 24 - May 24.

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What best describes how often you frequent the Clubhouse for food and/or beverages?  Please check one box for each location listed.  *
Once or more / week
Once or twice / month
A few times a year
Less than 3 times a year
Never
Members Lounge
Grill Room
Dining Room
Deck
Sunday Brunch
Banquet / Club Dinner in Main Ball Room
If you have dined at the Clubhouse since the recent Grand Opening (1/31/24), can you provide your comments on service, food quality, and impression of the portions of the Clubhouse Facelift completed to date? 
If you have not visited the Clubhouse in the past year, please explain why.  What changes would prompt you to visit?

When you order food at the Clubhouse, does your order come out as expected?  

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Comments about your food orders at the Clubhouse:

How would you rate portion sizes at the Clubhouse? 

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Comments about your food portion sizes at the Clubhouse:

How would you rate the quality of the menu offerings (the wow factor: taste, creativity, presentation) at the Clubhouse?

*
Comments about Menu Offerings at the Clubhouse:
What food items, including appetizers, sides, main courses, and desserts are your favorites?  What other food items would you like to see on the Clubhouse menu?
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Would you be more inclined to order a dessert, or try a new dessert, if the selections were offered or displayed on a tray or a dessert cart?
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Do you consider the service at the Clubhouse to be friendly and professional? 

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Does a manager visit your table and conduct a satisfaction check? 

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Is your food served in what you consider a reasonable time period? 

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How would you rate the overall food quality at the Clubhouse? 

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Comments about overall food quality at the Clubhouse:

How would you rate the overall service level at the Clubhouse?

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Comments about the overall service at the Clubhouse:

How would you rate the Clubhouse ambience, which includes: decor, lighting, music, and table setting?

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Comments about the ambience at the Clubhouse:

How helpful / responsive is the Clubhouse staff when you communicate by phone (reservations, compliments, complaints, concerns, inquiries, etc.)?

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How helpful / responsive is the Clubhouse staff when you communicate by email (reservations, compliments, complaints, concerns, inquiries, etc.)?

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How helpful / responsive is the Clubhouse staff when communicating regarding event coordination? 

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Do you have suggestions on how to improve Clubhouse communications?

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Please share any additional comments you feel would be helpful to improve the Clubhouse operation. 
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